24/7 Patient Care Call Handler

North West Ambulance Service; Liverpool; On-site; GBP 17,000 - 22,000; Full time

Job summary

North West Ambulance Service NHS Trust is seeking Agile Call Handling Support at Estuary Point in Liverpool. The role handles inbound non-emergency calls and emails, signs post to appropriate NHS services, and assists patients under pressure using Windows-based software.

You will work in a 24/7 Integrated Contact Centre environment, with shifts that include early mornings and weekends. Training weeks and assessment are part of the selection process.

Qualifications

• Excellent telephone manner
• Strong attention to detail
• Able to work in a fast-paced environment
• Computer literate with Windows-based packages

Responsibilities

• Manage inbound calls and emails in line with Trust policy
• Signpost and transfer patients to appropriate services
• Assess information and provide clear, correct advice under pressure

Skills

Clear communication

Telephone handling

Attention to detail

Computer literacy

Job description

North West Ambulance Service NHS Trust is seeking Agile Call Handling Support at Estuary Point in Liverpool. The role handles inbound non-emergency calls and emails, signs post to appropriate NHS services, and assists patients under pressure using Windows-based software.

You will work in a 24/7 Integrated Contact Centre environment, with shifts that include early mornings and weekends. Training weeks and assessment are part of the selection process.