Receptionist/Administrator

Leeds and York Partnership NHS Foundation Trust; Leeds; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexible working

NHS Pension Scheme

Career development support

Job summary

Leeds and York Partnership NHS Foundation Trust (LYPFT) is seeking a committed receptionist to welcome visitors and support administrative teams at the Newsam Centre. You will handle enquiries, direct people, and assist with daily clerical tasks in a busy NHS setting.

The role emphasizes confidentiality, strong communication, and organisational skills, with office-based duties and no home-working options. Prior experience in NHS administration is beneficial and training will be provided.

Qualifications

• Word processing skills at RSA2 as standard or equivalent.
• Experience with the full Microsoft Office suite and Outlook.
• One year of substantive administrative experience is preferred.

Responsibilities

• Greeting and directing visitors to the appropriate service.
• Managing telephone enquiries and providing information.
• Supporting day-to-day administrative tasks to ensure smooth operations.
• Maintaining confidentiality and professionalism in healthcare settings.

Skills

Word processing

Microsoft Word

Outlook

Communication skills

Organisational skills

Customer service

Education

RSA2 or equivalent Word Processing

One year’s substantive administrative experience

Tools

Microsoft Office

CRM/Office systems

Job description

Are you looking for mental health jobs in Leeds, York or with one of our regional services operating across the country? We have a range of NHS Job opportunities, placements and specialities in our clinical, research, and professional support teams across Leeds and York.

At Leeds and York Partnership NHS Foundation Trust (LYPFT), we strive to provide high-quality mental health and learning disability services as an employer of choice. We can only achieve this by putting our staff and the people using our services at the centre of everything we do. This starts with the people we employ. We recruit based on values and qualifications (where required) and believe lived experience is an advantage. We look for potential, not perfection, and this means that together, we are as diverse as the communities we care for.

Simply put, we seek out people who care, act with integrity and have the right skills. We want to add to our incredible colleagues, students and volunteers who share these principles, with people like you, who find empathy comes easily and who treat everyone with respect without thinking. Search our latest jobs to start your journey with us.

We are looking for a committed, reliable administrator to join our administrative team who will assist in welcoming, supporting and directing all visitors to the Newsam Centre. You will be directed and guided by the Team coordinator but will at times work using own initiative within the boundaries of the role.

We provide a high-quality support service which is integral to the success of the service, and we are looking for someone who feels they can enhance the admin provision already being provided.

You will be an experienced team player who has the skill, knowledge, and the right attitude able to assist in the delivery of a high quality, reception service. You will be self-motivated and able to work effectively, in what can at times be a pressurised environment. You will have good networking skills able to approach, discuss and advise visitors within the boundaries of the role.

You will have the following skill and experience, note taking experience, basic word processing skills. Previous experience in a similar administration post will be beneficial, proficient user of the Microsoft package.

The role will also require excellent and proven communication skills, organisational skills, basic word processing skills with some knowledge/experience of digital dictation systems. You will have the ability to work independently but able to accept direction from the Line Manager as required.

Main duties of the job

As the first point of contact for visitors, patients, and staff, the receptionist plays a vital role in creating a welcoming and professional atmosphere. Key responsibilities include:

• Greeting and directing visitors to the appropriate service
• Managing telephone enquiries and providing accurate information
• Supporting administrative tasks to ensure smooth day-to-day operations
• Maintaining confidentiality and demonstrating empathy when dealing with sensitive situations

The role requires excellent communication skills, strong organisational ability, and a commitment to delivering outstanding customer service in a healthcare setting.

Therefore, the following experience is essential:

• Photocopying etc.
• Basic knowledge of office systems and processes
• Basic Working knowledge of Microsoft Office, in particular Microsoft Word, Outlook
• Knowledge of other MS Office software (Desirable).
• Understands the responsibilities of working with confidential information
• Able to demonstrate a working knowledge of communication systems e.g. e-mail, telephone
• Basic knowledge of Mental Health Services (Desirable).
• Good communication skills are all key skill for the role.

PLEASE NOTE THIS IS AN OFFICE BASED ROLE WITH NO OPPORTUNITIES TO WORK FROM HOME

Working for our organisation

The Leeds and York Partnership NHS Foundation Trust (LYPFT) is the main provider of Mental Health and Learning Disability services in Leeds. We also provide specialist inpatient services in York and some highly specialised services across the country. As a teaching trust with strong links to local universities, we are a centre of excellence for teaching, research and development.

There are many benefits of working for LYPFT including fantastic employee wellbeing support, 27 - 33 days annual leave, flexible working and remote working arrangements, the NHS Pension Scheme, coaching, support and opportunities for career development and training and education support alongside a range of exclusive discounts and payment schemes including for cars, extra leave days and more NHS Discount Offers.

We also have a bank department, offering variety of roles in nursing, allied health professions, healthcare support worker and administration clerical. Permanent employees are automatically added to bank.

Applicants should be aware that individuals requiring a visa to work in the UK, the Trust only provides sponsorship for registered healthcare practitioner roles(this does not include Healthcare Support Workers). This is an essential requirement, and the Trust is unable to offer you a role if you do not meet Trust requirements for sponsorship and Home Office requirements for a visa.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, look at the Job Description & Person Specification attachments under the Supporting Documents heading.

So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read theCandidate Guide to Values Based Recruitment. This document provides you with information to help you apply.

We recruit people based on their valuesand qualifications (where required) and believe that their lived experience is an advantage, this means that together we are as diverse as the communities we care for. Simply put, when we employ caring people who act with integrity and have the right skills, we can give those with mental health challenges, learning disabilities and neurodiversity high-quality care and support to live fulfilling lives, and make our staff feel purposeful, happy and valued.

Attached to this advert is our candidates guide to values-based recruitment and supporting guidance on how to make a successful application.

If you require a reasonable adjustment, please contact the Recruitment Team or see the attached candidate guide to reasonable adjustments.

Person specification

Skills

• Word processing skills at RSA2 as standard or equivalent. Tested.
• Using the following skills Active Listening. Non-Verbal Communication, Asking Questions. Being Clear and Succinct. Clarifying and Summarising.
• Using the following skills Collaboration with team members, consistently meeting deadlines. Constant communication with employees and clients. Problem solving

Experience

• Experience of the whole Microsoft office package and its uses.
• Experience of being a part of a team that work to deliver highest level of documentation that can be provided to patients and professionals within the scope of the service.
• One year’s substantive experience in an administrative post.

Values

• Tell us about a time when you spotted something small going wrong and did something to stop it becoming a bigger issue.
• Tell us about a time when you realised a colleague or someone you know needed a bit of support and you offered to help.
• Tell us about a time when you showed someone kindness or understanding.

Applications are welcomed from candidates who wish to apply for a position based on a smarter (Hybrid) or flexible working arrangement. Where candidates are successful at interview, flexible working arrangement requests will be taken into consideration and may be accommodated where the needs of the service allow.

Fixed Term Contracts for existing NHS Employees – temporary contracts for employees of LYPFT, or colleagues joining from another NHS Trust, will be offered on a secondment basis wherever possible. In the event this is not possible, an FTC would be issued and this would require a break in service of two weeks.

The purpose of a temporary is role could be for maternity cover, temporary funding or some other reason. At the end of which the need for the temporary work will cease. Temporary roles can stop, be extended and/or made permanent at any point during the period of work. Should the role become permanent then the post-holder will be informed of the process to be followed to convert the position to a permanent one.

All new employees are required to subscribe to the DBS Update Service.

Patient Safety is a priority at LYPFT with a focus on system-based improvement and creating opportunities for learning. We will ensure compassionate engagement with all those involved in an incident and all incidents are met with a proportionate response. LYPFT is committed to upholding its’ statutory responsibilities in relation to safeguarding adults and children. Please refer to job description for further information.

LYPFT is a member of the Disability Confident scheme and is committed to providing a fully inclusive and accessible recruitment process.

As part of the Trust's commitment to its Gold Standard Armed Forces Covenant status, members of the Armed Forces Community are entitled to a guaranteed interview subject to meeting the role criteria.

We welcome applicants with lived experience of providing unpaid care and/or support to a family member or friend with a disability, health condition, frailty, mental health problem, addiction or other health needs.

Please note that the Trust reserves the right to close the vacancy before the closing date if enough applications are received. It is in the candidate’s best interest to apply as soon as possible. In submitting an application form, you authorize Leeds and York Partnership NHS Foundation Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed to the post.

In applying for a role please ensure that you only declare qualifications that are relevant to the role itself. We reserve the right to check all