Housekeeper

North West Borough Healthcare NHS Foundation Trust

Liverpool

On-site

GBP 21,000 - 25,000

Full time

3 days ago

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Job summary

Mersey Care NHS Foundation Trust is recruiting a Housekeeper for the inpatient mental health service at Mossley Hill - Roscoe Ward (20 bedded male acute ward). You will support the nursing team to maintain a clean, safe environment and assist in meeting service users' needs in a timely manner.

The post involves assisting with meals, promoting a therapeutic environment, and supporting daily living activities within a busy clinical setting. DBS check will be required.

Qualifications

Experience working with mental health service users.
Ability to work as part of a team.
Good customer service and communication skills.

Responsibilities

Assist patients in ordering meals meeting dietary requirements.
Maintain a clean and therapeutic environment.
Support personal care and independence.
Report maintenance and safety concerns.

Job description

Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.

We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.

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Job overview

We are seeking an individual to join our inpatient mental health service in our newly opened hospital at Mossley Hill - Roscoe Ward, 20 bedded male acute ward. As a Housekeeper under the supervision of the Registered Nurse and Nursing team you will support in ensuring a clean and safe environment where the individual needs of our service users are met in a timely and effective manner utilising best practice.

Working as part of the team, you will help service users with their nutritional needs, assist in maintaining a clean and therapeutic environment, support and promote independent personal care as well as welcoming and greeting visitors to the ward.

You will enjoy working as part of a highly skilled and motivated team within a dynamic and busy environment to deliver excellent care. This post is subject to an enhancedDisclosure and Barring Service (DBS) Check.

Main duties of the job

The main duties of the role involve

Meeting Nutritional Needs

To assist patients to order food that meets their dietary requirements.
To promote a pleasant environment for eating, i.e. remove any clutter from tables.
Take responsibility for food stores, ensuring it is clean at al times, i.e. discard out of date food, stock rotation.
To ensure temperature of ward fridge is monitored as per trust policy.
To ensure food in fridge is labelled and stored correctly.
To take responsibility for the staff fridge, i.e. discard out of date food.

Maintaining the Environment

To establish a pleasant and welcoming atmosphere to patients, visitors and staff.
To carry out monitoring of service To establish delivery related to - cleaning, food, linen and the environment, with particular attention to the bathrooms and toilets (at agreed intervals).
To ensure all requirements for maintenance/repairs to equipment are reported in a timely manner to Estates.
To monitor response times for maintenance and report any issues to the Team Manager.
To maintain the cleanliness of all nursing equipment and trolleys.
To liaise with staff following the discharge of a patient with regards to the cleaning of the bed/bedroom in preparation for a new admission.
Check curtains/blinds are in good working order and rectify any faults.
To ensure that all alcohol gel dispensers are cleaned and replenished.
Monitor that correct waste management is being adhered to, especially confidential waste.
Keep notice boards and tidy and check that all posters/flyers are laminated and in date.
Keep patient information boards and displays up to date and clean and tidy.

Clinical

Facilitate and support the development of appropriate personal care
Facilitate and support self help, communication and social skills acquisition
Assist and promote independence with activities of daily living
Ensure appropriate records are maintained under the direction of the qualified
Contribute to the involvement of service users, and carers/relatives in the
delivery of care
Provide reassurance and support to service users and carers/family
Work collaboratively within the Care team to ensure that service user's needs
are met
Recognise and respond appropriately to urgent and emergency situations
Provide escort for service users and undertake transfer of service users as
directed
Report any concern regarding service user care to the Qualified Practitioner
Support an individual's equality, diversity and rights.

General

To ensure personal privacy, dignity and confidentiality is maintained at all times.
To assist with bed making, where appropriate, ensuring an adequate supply of linen is available at all times.
Liaise with domestic supervisor when deep cleaning is needed.
Ensure any items of broken or severely soiled furniture are reported to the Team Manage and collection and disposal arranged.
To receive and welcome visitors.
To respond to telephone calls in a courteous manner.
To receive and pass information to others, maintaining confidentiality.
To ensure cost effective use of resources.
To respond to patient concerns through communication with nursing staff.
To promote effective communication with patients, colleagues, other professionals and visitors to the trust.
Maintain a professional image at all times.

Please see job description for further details.

Working for our organisation

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so

Flexible working requests will be considered for all roles

Detailed job description and main responsibilities

Experience

Ability to function effectively as a team member
Experience of working within an environment of service users with mental health needs

Knowledge

Delivering strong customer service principles

Skills

Ability to communicate in a variety of settings with patients of varying levels of understanding
Able to present factual information and refer questions to others where appropriate
Able to deal with sensitive issues with tact and diplomacy
Ability to develop effective interpersonal relationships with colleagues in the health care setting
Basic understanding of mental illness
Awareness of role of stock rotation/monitoring