Licensing Support Specialist - Customer-Focused Admin

Northumberland Fire Group; Cramlington; On-site; GBP 330,000 - 358,000; Full time

Benefits offered by this job

Local Government Pension Scheme

26 days annual leave

Flexi scheme

Job summary

Northumberland County Council seeks a proactive Licensing Support Officer to assist the Licensing team across Northumberland. You will provide frontline support to customers, businesses and licence holders, handling enquiries by phone, email, online and in person.

You will process licences, manage records and payments, and assist with knowledge tests for taxi drivers. You will work closely with the Licensing Manager, demonstrate strong numeracy and literacy, and ensure compliance with statutory

Qualifications

• A good standard of general education demonstrating strong numeracy and literacy skills.
• Experience of working with the public, meeting deadlines and following statutory processes and procedures.
• Effective IT skills with the ability to use Microsoft Office and maintain accurate electronic records and databases.
• Ability to work independently, manage competing priorities and provide excellent customer service in a busy environment.

Responsibilities

• Provide front-line support to customers, businesses and licence holders by telephone, email, online and in person.
• Process licence applications, maintain statutory records and databases, administer payments and invoices.
• Facilitate taxi driver knowledge tests and support wider service improvement projects.
• Work within a small professional team reporting to the Senior Licensing Officer.

Skills

Public Interaction

IT Skills

Microsoft Office

Record Keeping

Time Management

Education

General education with numeracy & literacy

Job description

Northumberland County Council seeks a proactive Licensing Support Officer to assist the Licensing team across Northumberland. You will provide frontline support to customers, businesses and licence holders, handling enquiries by phone, email, online and in person.

You will process licences, manage records and payments, and assist with knowledge tests for taxi drivers. You will work closely with the Licensing Manager, demonstrate strong numeracy and literacy, and ensure compliance with statutory