Licensing Support Officer

The Royal Borough of Windsor & Maidenhead; Thatcham; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

32 days annual leave

Flexible working

Local Government Pension scheme

Life cover

AVC scheme

Free employee parking

Give As You Earn

Instant Reward Scheme

Employee Assistance Programme

Discounts and deals

Job summary

The Royal Borough of Windsorand Maidenhead invites applications for a Licensing Support Officer to join our Licensing team. This full-time, permanent role involves processing hackney carriage and private hire applications, assessing fitness to hold licences, and managing payments and related paperwork.

You will work under the Licensing Team Leader, requiring strong administration, customer service, IT skills, and experience in local government.

Qualifications

• Experience in administration work, including finance and payments.
• Experience dealing directly with customers and the public.
• Experience working in a large organisation such as a local authority.
• IT literacy with wide experience of common applications.
• Previous licensing experience would be desirable.

Responsibilities

• The processing of applications for hackney carriage and private hire drivers, vehicles and operators, involving face to face appointments with the applicants.
• Working with licensing officers to determine whether applicants are “fit and proper” to hold a licence.
• Taking payments and dealing with all of the required paperwork and online administration.

Skills

Administration

Customer service

IT literacy

Licensing knowledge

Job description

We have an exciting opportunity for a Licensing Support Officer to join our Licensing team!

This is a full-time, permanent role with a salary of £26,895 - £30,132 per annum.

About us:

The Royal Borough of Windsorand Maidenhead (RBWM) is set in the wider county of Berkshire, one of themost economically productive and innovative areas of the country.The borough council – a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community.RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.

Given our Royal connections, the eyes of the world are often onus,and we continue to rise to the challenge.

This is an excellent opportunity for an enthusiastic Licensing Support Officer to join our Licensing team.

The role:

Reporting to the Licensing Team Leader, your role will involve:

• The processing of applications for hackney carriage and private hire drivers, vehicles and operators, involving face to face appointments with the applicants.
• Working with licensing officers to determine whether applicants are “fit and proper” to hold a licence.
• Taking payments and dealing with all of the required paperwork and online administration.

What we are looking for:

• Experience in administration work, including finance and payments.
• Experience of dealing directly, face to face, with customers and members of the public.
• Experience of working in a large organisation such as a local authority.
• IT literacy with wide experience of common applications.
• Previous experience in working in licensing would be desirable.

What we offer:

• 32 days annual leave.
• Flexible working for a better work-life balance.
• Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
• Free employee parking close to the offices.
• Give As You Earn scheme.
• Instant Reward Scheme to recognise and reward innovative achievement.
• Employee Assistance Programme providing counselling, advice and information.
• Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.

RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger.

If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.

Interview dates: week commencing 9 November 2026

We reserve the right to close the advert prior to the stated end date.