Digital Support Officer

Royal Borough of Windsor and Maidenhead; Thatcham; Hybrid; GBP 30,000 - 34,000; Full time

Benefits offered by this job

32 days annual leave

Hybrid working

LG Pension scheme

AVC scheme

Free parking

Give As You Earn

Instant Reward Scheme

Employee Assistance Programme

Discounts for retailers

Job summary

The Royal Borough of Windsor and Maidenhead is seeking a Digital Support Officer for a full-time fixed-term role (up to 12 months) to cover maternity leave. The position offers hybrid working and a salary of £30,193 - £34,104 per annum.

You will join the IT Digital team, helping to maintain the website and online forms, and act as the escalation point for first-line enquiries, delivering reliable digital services to customers.

Qualifications

• Good general knowledge of IT and technology.
• Excellent organisational and time-management skills.
• Ability to plan, deliver and monitor tasks in accordance with deadlines.
• Self-motivation and ability to work on own initiative.
• Customer-centric approach with attention to detail.

Responsibilities

• Maintain and develop the website and online forms/workflows.
• Serve as escalation point for first-line enquiries and communicate with customers.

Skills

IT knowledge

Time management

Organisation

Planning & delivery

Customer focus

Job description

We have an exciting opportunity for a Digital Support Officer to join us!

This is a full-time, fixed term role of up to 12 months (to cover maternity leave) with hybrid working, and a salary of £30,193 - £34,104 per annum.

About us:

The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country.The borough council – a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.

Given our Royal connections, the eyes of the world are often on us, and we continue to rise to the challenge.

This is an excellent opportunity for an enthusiastic Digital Support Officer to join our Digital team.

The role:

You will be part of a small team based within our IT department, reporting to a Senior Digital Development Officer.

Your role will involve:

• Help maintain and develop the website and associated systems, including the development and maintenance of online forms and workflows.
• Act as an escalation point for first-line enquiries and communicating with customers as needed.

What we are looking for:

• Someone who is self-motivated and competent to work on their own initiative.
• Excellent organisational and time-management skills.
• The ability to plan, deliver, and monitor tasks in accordance with agreed-upon deadlines and results while effectively managing conflicting and competing objectives.
• A good general knowledge and understanding of IT and technology.
• A positive attitude, meticulous attention to detail, and a customer-centric approach.

What we offer:

• 32 days annual leave.
• Flexible working including a hybrid working pattern for a better work-life balance.
• Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
• Free employee parking close to the offices.
• Give As You Earn scheme.
• Instant Reward Scheme to recognise and reward innovative achievement.
• Employee Assistance Programme providing counselling, advice and information.
• Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.

RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger.

If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.

Interview dates:

Week commencing 2 November 2026

If you wish to discuss this position informally, please contact Eleanor Nicholson (Senior Digital Development Officer) on [e-mail]