Licensing Manager

East Herts District Council; Hertford; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Flexible working arrangements

Hybrid work model

Local Government pension scheme

Free parking in council offices

Job summary

East Herts District Council is seeking a Licensing Manager to lead the licensing and enforcement team, ensuring compliance across multiple regimes and effective stakeholder engagement. The role focuses on strong leadership, strategic project delivery, and cross-department collaboration.

You will manage complex cases, prepare reports for senior committees, and support council objectives with tact, discretion and robust organisational skills.

Qualifications

• Educated to degree level or able to demonstrate equivalent qualifications or experience.
• Able to demonstrate expert licensing and enforcement knowledge.
• Demonstrable ability to lead and contribute meaningfully to projects and cross cutting working groups.
• The ability to deal with challenging situations using tact and discretion.
• Excellent organisational skills, with the ability to work without supervision, prioritise work to meet deadlines.

Responsibilities

• Managing the team that deals with all applications.
• Aiding the authority in achieving compliance with a wide number of regimes.
• Dealing with a wide variety individuals and agencies building affective partnerships.
• Prepare reports for Committee, Executive and Council.

Skills

Licensing knowledge

Enforcement knowledge

People leadership

Project management

Education

Degree level

Job description

Job Introduction

Are you an enthusiastic, customer-focused professional with strong technical knowledge and excellent communication skills? Do you take pride in delivering high-quality services and positive outcomes for customers?

Can you make complex matters clear and accessible, helping people understand what they need to do to achieve compliance? Are you confident mediating between people with different viewpoints and working in a varied, fast-paced, customer-facing environment?

Whether you are an established manager or ready to progress into your first management role, this is an exciting opportunity to bring your skills, motivation and ambition to our team.

You will join a supportive, collaborative team and contribute to a varied range of projects, with opportunities to develop your experience and make a meaningful impact.

What will you be doing?

• Managing the team that deals with all applications.
• Aiding the authority in achieving compliance with a wide number of regimes.
• Dealing with a wide variety individuals and agencies building affective partnerships.
• Prepare reports for Committee, Executive and Council.

About You

• As an ideal candidate, you will have:
• Educated to degree level or able to demonstrate equivalent qualifications or experience.
• Able to demonstrate expert licensing and enforcement knowledge.
• Demonstrable ability to lead and contribute meaningfully to projects and cross cutting working groups.
• The ability to deal with challenging situations using tact and discretion.
• Excellent organisational skills, with the ability to work without supervision, prioritise work to meet deadlines.

What can we offer you?

• Opportunities for growth and cross- department working, learning new skills and service area
• 26-29 days annual leave rising to 34 days with 5 years' local government service
• Usage of our e-fleet during business hours for business-related visits
• Employee well-being program.
• Employee events group
• Regular opportunities to socialise with other teams within the council
• Flexible working arrangements, including flexi-time
• Up to 50% working from home for eligible posts
• Free parking in our offices and select council owned car parks during business hours
• Access to wellbeing and occupational health schemes such as the Employee Assistance Programme (EAP)
• Local Government pension scheme
• Discounts at council-owned leisure centres
• Opportunity to network with colleagues across councils in Hertfordshire and the East Of England
• Professional environment where your career path really matters and your development is supported by the organisation

Closing date and Interviews

• Closing date: 11th October 2026 at Midnight
• Interviews will be held on: 26th October – 6th November 2026.

In accordance with council policy, new appointments will normally be made at the first SCP point of the relevant grade. If, at the offer stage, a candidate can provide clear evidence that their skills and/or experience align with a higher point within the grade, appointment at the next SCP point may be considered. Any such decision must be reviewed and approved by the Director

We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.

Find out more about our disability confident scheme.

Attached documents:

• Licensing Manager JD & PS - Sept 2026.docx -