Licensing & Digital Media Officer

The Methodist Church in Britain; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

The London Borough of Hackney is seeking a motivated candidate for a 12-month fixed-term secondment in the Markets, Shop Fronts & Street Trading Service. The role combines licensing administration with creating social media content to promote traders and boost footfall.

The post is full-time and on-site during trading hours, including weekends and public holidays. Competency questions are used in assessment; CVs are not accepted.

Qualifications

• Administrative or licensing experience in complex public-facing settings
• High accuracy in handling records and financial reconciliations
• Experience with social media content creation and basic marketing would be beneficial
• Proficiency in Google Workspace and database tools
• Commitment to equality and inclusion

Responsibilities

• Deliver statutory licensing and registration functions under the London Local Authorities Act
• Issue and renew street trading licences within service timescales
• Maintain auditable digital database records
• Guide traders through the licensing process
• Reconcile licence payments and recover arrears with finance colleagues
• Prepare documentation for the Officer Licensing Panel and support compliance and enforcement teams
• Compile management statistics on occupancy and income
• Provide core administrative support across the service
• Work on-site during trading hours, including weekends and public holidays
• Plan, film, edit and publish content on TikTok, Instagram and Facebook
• Manage daily digital community interactions and highlight independent traders
• Mentor traders on online marketing and deliver climate and economic recovery campaigns

Skills

Digital media creation

Communication skills

Organisation

Google Workspace

Database tools

Equality & inclusion

Tools

Canva

Meta Business Suite

Job description

This 12-month fixed-term secondment sits in the Markets, Shop Fronts & Street Trading Service within Climate, Homes & Economy at the London Borough of Hackney. Split roughly 60/40, the post combines statutory street trading licensing and market administration with creating social media content to promote market traders and footfall. The role is full-time and includes on-site work during trading hours, including weekends and public holidays. Candidates are assessed through competency questions, and no CV or supporting statement is accepted.

What the job involves

• Deliver statutory licensing and registration functions under the London Local Authorities Act
• Issue and renew street trading licences within agreed service timescales
• Maintain auditable digital database records
• Guide prospective and existing traders through the licensing process
• Reconcile licence payments and recover arrears with finance colleagues
• Prepare documentation for the Officer Licensing Panel and support compliance and enforcement teams
• Compile management statistics on occupancy and income
• Provide core administrative support across the service
• Work flexibly on-site during trading hours, including weekends and public holidays
• Plan, film, edit and publish content on TikTok, Instagram and Facebook to WCAG 2.1 and brand guidelines
• Manage daily digital community interactions and highlight independent traders
• Mentor traders on online marketing, produce monthly analytics and deliver climate and economic recovery campaigns

What’s required

Experience

• Administrative or licensing experience in complex public-facing settings
• High accuracy in handling records and financial reconciliations

Skills & knowledge

• Proven digital media creation using tools such as Canva and Meta Business Suite
• Strong communication skills to engage diverse local traders
• Excellent organisation to balance compliance tasks with creative marketing
• Proficiency in Google Workspace and database tools
• Commitment to equality and inclusion

Other

• Flexibility to work weekend shifts on-site