Licensing & Digital Media Officer

London Borough of Hackney; Langley; On-site; GBP 35,000 - 52,000; Full time

Job summary

London Borough of Hackney is seeking a Licensing & Digital Media Officer to join the Markets, Shop Fronts & Street Trading Service. The role combines regulatory leadership with creative digital storytelling to support Hackney's diverse traders and market sites across the borough.

This full-time, on-site position at Ridley Road Office involves handling licensing duties, managing payments, maintaining digital records, and delivering engaging content across social platforms to drive footfall and

Qualifications

• Experience in administrative/licensing in public-facing settings.
• Accurate handling of records and financial reconciliations.
• Proficiency with digital media creation and social platforms.

Responsibilities

• Deliver statutory licensing and registration functions under the London Local Authorities Act.
• Issue and renew street trading licences within service timescales.
• Maintain auditable digital database records.
• Guide entrepreneurs through licensing journey and reconcile payments.
• Prepare documentation for Officer Licensing Panel.
• Plan, film, edit, and publish content on TikTok, Instagram, Facebook.
• Provide monthly performance analytics and support on-site during trading hours including weekends.
• Ensure accessibility standards WCAG 2.1 and brand guidelines.

Skills

Administrative experience

Licensing experience

Digital media creation

Canva

Meta Business Suite

Google Workspace

Database tools

Communication skills

Tools

WCAG 2.1

Job description

To succeed, candidates should possess administrative or licensing experience in complex public-facing settings with high accuracy in handling records and financial reconciliations, along with proven skills in digital media creation (using tools like Canva and Meta Business Suite) and strong communication skills to engage diverse local traders. You must demonstrate excellent organisational skills to balance compliance tasks with creative marketing, proficiency in Google Workspace and database tools, a commitment to equality and inclusion, and the flexibility to work weekend shifts on-site.

Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.

Are you ready to be at the beating heart of one of London's most vibrant and diverse local economies? As our Licensing & Digital Media Officer you won't just manage administrative processes-you will actively shape, support, and celebrate the incredible traders and market sites that define our borough's unique character. Operating within the Markets, Shop Fronts & Street Trading Service under the Climate, Homes & Economy directorate, this dynamic dual role bridges essential regulatory leadership with creative digital storytelling in a full-time position based at Ridley Road Office and market sites across Hackney.

On the Licensing & Business Support side (comprising roughly 60% of the role), you will act as the trusted foundation ensuring our market operations run seamlessly. Your core duties include delivering statutory licensing and registration functions under the London Local Authorities Act, issuing and renewing street trading licences within agreed service timescales, and maintaining auditable digital database records. You will guide prospective and existing local entrepreneurs through the licensing journey, reconcile licence payments, recover arrears alongside finance colleagues, and prepare documentation for the Officer Licensing Panel while supporting compliance and enforcement teams. Additionally, you will compile management statistics on occupancy and income, provide core administrative support across the service, and work flexibly on-site during trading hours, including required weekends and public holidays.

On the Digital Media & Communications side (making up approximately 40% of your responsibilities), you will unleash your creative flair to amplify the voices and stories of Hackney's bustling market communities. Working in collaboration with the Strategy, Policy & Digital Development Manager, you will plan, film, edit, and publish engaging content across TikTok, Instagram, and Facebook to drive data-informed campaigns that boost footfall and trader applications. You will manage daily digital community interactions, highlight independent business vendors, mentor local traders to build their online marketing confidence, produce monthly performance analytics, and deliver priority campaigns around climate action and local economic recovery-all while ensuring strict adherence to accessibility standards (WCAG 2.1) and Hackney's corporate brand guidelines.