Licensing & Digital Media Lead — Empower Local Traders

London Borough of Hackney; Leeds; On-site; GBP 32,000 - 42,000; Full time

Job summary

London Borough of Hackney seeks a Licensing & Digital Media Officer to support markets and traders across Hackney. You will deliver licensing and registration duties, issue street trading licences, reconcile payments and prepare panel documentation, balancing accuracy with customer service across a busy public setting.

In the digital side, you will plan and publish content for TikTok, Instagram and Facebook, mentor traders in online marketing, compile monthly analytics, and run campaigns aligned

Qualifications

• Administrative experience in complex public-facing settings with high accuracy
• Licensing, registration and payments reconciliation
• Digital media creation for social channels (Canva; Meta Business Suite)
• Strong communication skills to engage diverse local traders
• Excellent organisational skills; ability to balance compliance with marketing tasks; weekend on-site work can be required

Responsibilities

• Deliver statutory licensing and registration functions for markets under the London Local Authorities Act
• Issue and renew street trading licences within service timescales and maintain auditable records
• Reconcile licence payments and recover arrears with finance colleagues
• Prepare documentation for the Officer Licensing Panel and support compliance/enforcement teams
• Plan, film, edit and publish content across TikTok, Instagram and Facebook to boost footfall and trader applications
• Produce monthly performance analytics and support priority campaigns around climate action and local economic recovery
• Maintain accessibility standards (WCAG 2.1) and Hackney brand guidelines
• Provide core administration support across the service and on-site during trading hours including weekends/public holidays

Skills

Administrative experience

Licensing experience

Digital media creation

Communication skills

Organizational skills

Equality & inclusion

Tools

Canva

Meta Business Suite

Google Workspace

Job description

London Borough of Hackney seeks a Licensing & Digital Media Officer to support markets and traders across Hackney. You will deliver licensing and registration duties, issue street trading licences, reconcile payments and prepare panel documentation, balancing accuracy with customer service across a busy public setting.

In the digital side, you will plan and publish content for TikTok, Instagram and Facebook, mentor traders in online marketing, compile monthly analytics, and run campaigns aligned