Licensing & Digital Media Officer

London Borough of Hackney; Leeds; On-site; GBP 32,000 - 42,000; Full time

Job summary

London Borough of Hackney seeks a Licensing & Digital Media Officer to support markets and traders across Hackney. You will deliver licensing and registration duties, issue street trading licences, reconcile payments and prepare panel documentation, balancing accuracy with customer service across a busy public setting.

In the digital side, you will plan and publish content for TikTok, Instagram and Facebook, mentor traders in online marketing, compile monthly analytics, and run campaigns aligned

Qualifications

• Administrative experience in complex public-facing settings with high accuracy
• Licensing, registration and payments reconciliation
• Digital media creation for social channels (Canva; Meta Business Suite)
• Strong communication skills to engage diverse local traders
• Excellent organisational skills; ability to balance compliance with marketing tasks; weekend on-site work can be required

Responsibilities

• Deliver statutory licensing and registration functions for markets under the London Local Authorities Act
• Issue and renew street trading licences within service timescales and maintain auditable records
• Reconcile licence payments and recover arrears with finance colleagues
• Prepare documentation for the Officer Licensing Panel and support compliance/enforcement teams
• Plan, film, edit and publish content across TikTok, Instagram and Facebook to boost footfall and trader applications
• Produce monthly performance analytics and support priority campaigns around climate action and local economic recovery
• Maintain accessibility standards (WCAG 2.1) and Hackney brand guidelines
• Provide core administration support across the service and on-site during trading hours including weekends/public holidays

Skills

Administrative experience

Licensing experience

Digital media creation

Communication skills

Organizational skills

Equality & inclusion

Tools

Canva

Meta Business Suite

Google Workspace

Job description

Are you ready to be at the beating heart of one of London's most vibrant and diverse local economies? As our Licensing & Digital Media Officer you won't just manage administrative processes-you will actively shape, support, and celebrate the incredible traders and market sites that define our borough's unique character. Operating within the Markets, Shop Fronts & Street Trading Service under the Climate, Homes & Economy directorate, this dynamic dual role bridges essential regulatory leadership with creative digital storytelling in a full-time position based at Ridley Road Office and market sites across Hackney.

On the Licensing & Business Support side

On the Licensing & Business Support side (comprising roughly 60% of the role), you will act as the trusted foundation ensuring our market operations run seamlessly. Your core duties include delivering statutory licensing and registration functions under the London Local Authorities Act, issuing and renewing street trading licences within agreed service timescales, and maintaining auditable digital database records. You will guide prospective and existing local entrepreneurs through the licensing journey, reconcile licence payments, recover arrears alongside finance colleagues, and prepare documentation for the Officer Licensing Panel while supporting compliance and enforcement teams. Additionally, you will compile management statistics on occupancy and income, provide core administrative support across the service, and work flexibly on-site during trading hours, including required weekends and public holidays.

On the Digital Media & Communications side

On the Digital Media & Communications side (making up approximately 40% of your responsibilities), you will unleash your creative flair to amplify the voices and stories of Hackney's bustling market communities. Working in collaboration with the Strategy, Policy & Digital Development Manager, you will plan, film, edit, and publish engaging content across TikTok, Instagram, and Facebook to drive data-informed campaigns that boost footfall and trader applications. You will manage daily digital community interactions, highlight independent business vendors, mentor local traders to build their online marketing confidence, produce monthly performance analytics, and deliver priority campaigns around climate action and local economic recovery-all while ensuring strict adherence to accessibility standards (WCAG 2.1) and Hackney's corporate brand guidelines.

To succeed, candidates should possess administrative or licensing experience in complex public-facing settings with high accuracy in handling records and financial reconciliations, along with proven skills in digital media creation (using tools like Canva and Meta Business Suite) and strong communication skills to engage diverse local traders. You must demonstrate excellent organisational skills to balance compliance tasks with creative marketing, proficiency in Google Workspace and database tools, a commitment to equality and inclusion, and the flexibility to work weekend shifts on-site.

Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.