Licensing & Compliance Support Officer

Carrington Blake Recruitment; Wokingham; On-site; GBP 17,000 - 22,000; Full time

Job summary

A Local Council in Wokingham is seeking an Administrative Support Officer for Environmental Health and Licensing Services. You will assist officers with licensing applications, registrations and public inquiries, ensuring records are accurate and compliant.

The role involves processing payments, supporting enforcement activities, and liaising with residents and businesses. Strong IT and communication skills are essential, with the ability to handle confidential information in line with data

Qualifications

• Substantial local authority licensing and regulation experience.
• Strong IT skills with standard office software.
• Excellent written and verbal communication.
• Active listening; ability to extract key information.
• Experience handling processes within tight timescales.
• Problem-solving and resolutions-focused mindset.
• Solid knowledge of licensing legislation and frameworks.
• Commitment to data protection and information governance.
• Willingness to support officers during visits and inspections.

Responsibilities

• Respond to enquiries by phone, email and in person.
• Monitor shared inboxes and route to officers.
• Process licence, registration and permit applications.
• Conduct taxi driver knowledge tests and language assessments.
• Process fees, POs and supplier invoices.
• Record RIDDORs, death reports and infectious disease cases.
• Prepare licences, badges, certificates and statutory documents.
• Maintain enforcement records and support compliance checks.
• Ensure records are confidential and data protected.

Skills

Administrative support

Customer service

IT skills

Record keeping

Tools

Office software

Databases

Job description

A Local Council in Wokingham is seeking an Administrative Support Officer for Environmental Health and Licensing Services. You will assist officers with licensing applications, registrations and public inquiries, ensuring records are accurate and compliant.

The role involves processing payments, supporting enforcement activities, and liaising with residents and businesses. Strong IT and communication skills are essential, with the ability to handle confidential information in line with data