Library Visitor Experience Specialist | Flexible Working

Bolton Council; Bolton; On-site; GBP 26,000 - 27,000; Full time

Job summary

Bolton Council is seeking a visitor-focused role in our libraries to deliver high-quality information services to the public and enable access to collections and programmes.

You will work as part of a team, assisting visitors with enquiries, supporting IT needs, and helping deliver our events programme.

The role includes working at Breightmet Library (permanent) and Little Lever Library (fixed term 2 years), across 37 hours per week.

Qualifications

• Experience dealing with public enquiries.
• Good communication and IT skills.
• Ability to engage visitors and deliver services to the agreed standards.

Responsibilities

• Provide a high quality and responsive service for visitors and ensure access to our collections, information and programmes.
• Assist visitors with enquiries and support their IT needs.
• Play an active role in the delivery of our events programme.

Skills

Customer service

IT literacy

Event delivery

Job description

Bolton Council is seeking a visitor-focused role in our libraries to deliver high-quality information services to the public and enable access to collections and programmes.

You will work as part of a team, assisting visitors with enquiries, supporting IT needs, and helping deliver our events programme.

The role includes working at Breightmet Library (permanent) and Little Lever Library (fixed term 2 years), across 37 hours per week.