Library Team Assistant HCC625314

Hampshire County Council; Basingstoke; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Health Assured EAP

Generous annual leave

Local Government Pension Scheme

Induction and training

Job summary

Hampshire County Council in Basingstoke is seeking a Library Team Assistant to support a vibrant library environment with welcoming customer service and engaging activities. You will help visitors of all ages access library services, lead Story Time sessions, and assist with digital access while handling day-to-day tasks and stock management.

The role emphasizes teamwork, inclusive service, and community involvement, with a permanent, full-time on-site position and a salary in the listed range.

Qualifications

• Experience in a busy, customer-facing role.
• Excellent communication and interpersonal skills.
• Strong digital skills with confidence using Microsoft Office and Google Workspace.
• Comfortable using social media to engage with the community.
• Physically able to carry out manual tasks such as moving stock and setting up spaces.

Responsibilities

• Create a welcoming, inclusive space for customers of all ages to engage with library services.
• Lead Rhyme Time and Story Time sessions and promote reading initiatives.
• Carry out manual tasks such as moving furniture, lifting boxes, and setting up spaces for activities.
• Help customers build digital confidence across devices and support admin tasks including payments, calls, and stock management.
• Promote library services through social media and collaborate with external partners.

Skills

Customer service

Communication

Digital skills

Social media

Manual tasks

Job description

Library Team Assistant HCC625314

Company: Hampshire County Council

Salary: £26,018 to £27,111 a year

Hours: Full-time

Location: Basingstoke

Working pattern: On-site

Job type: Permanent

Posting date: 29 Oct 2026

Closing date: 12 Nov 2026

Make a real difference in your local community as a Library Team Assistant. This vibrant, people-focused role places you at the heart of a dynamic library environment where no two days are the same. You’ll deliver excellent customer service, lead engaging activities, support digital access, and help visitors of all ages feel welcome and empowered. If you thrive in a fast-paced setting and enjoy variety, teamwork, and helping others, this is the role for you.

"I truly look forward to coming to work each day. I continue to learn new skills and see the positive impact our service has within the community - it's incredibly fulfilling." – Library Team Assistant

What you’ll do

• Create a welcoming, inclusive space and support customers of all ages to engage with the full range of library services.
• Lead Rhyme Time and Story Time sessions and promote reading initiatives like the Summer Reading Challenge.
• Carry out manual tasks such as moving furniture, lifting boxes, and setting up spaces for activities.
• Help customers build digital confidence across a range of devices and support with admin tasks including payments, calls, and stock management.
• Promote library services through social media and work with external partners to engage the wider community.

What we’re looking for

• Experience in a busy, customer-facing role, with a friendly and inclusive approach to working with the public.
• Excellent communication and interpersonal skills, with the ability to adapt to different people and situations.
• Strong digital skills, with confidence using Microsoft Office, Google Workspace, and learning new systems.
• Comfortable using social media to engage with the community and raise awareness of services, or open to learning with support and training provided.
• Physically able to carry out manual tasks such as moving stock and setting up spaces.

Why join us

• Be part of a supportive, caring team that takes pride in making a positive impact.
• Enjoy a varied, feel-good role that helps people and strengthens community connections.
• Benefit from a comprehensive induction and training plan, as well as ongoing opportunities for career development.
• Enjoy a good work-life balance with fixed shifts on a two-week rota and no Sunday or Bank Holiday working.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.

Your working pattern

Your main working base will be Basingstoke Discovery Centre, but you’ll work one shift per week at Chineham Library and occasional cover may also be required at Chineham, Tadley or Overton Libraries.

• Week 1: Monday 9am-5pm | Tuesday Off | Wednesday 9am – 5pm | Thursday 9.30am-5pm | Friday 9am - 5pm (Chineham) | Saturday 9am – 5pm.
• Week 2: Monday 9am-5pm | Tuesday 9.30am-5pm (Chineham) | Wednesday 9am-5pm | Thursday 9am-5pm | Friday 9am-5pm | Saturday Off

Want to see what it’s like?

If you'd like to experience the environment first-hand, we warmly encourage you to pop into your local library – you’ll quickly see how dynamic, welcoming, and community-driven our spaces really are!

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

We kindly request that candidates who have recently submitted an application only reapply if they have gained additional relevant experience or have new information to include in support of their application.

Other job titles you may be searching for: Library Assistant, Community Library Support, Customer Service Assistant, Library and Information Assistant, Community Engagement Assistant, Visitor Services Assistant, Community Hub Assistant, Learning Support Assistant, Outreach and Events Assistant, Administrative Assistant, Customer Support Assistant.

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