Library Team Assistant

Royal Borough Of Kensington And Chelsea; Basingstoke; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Health and wellbeing support

LGPS pension

Annual leave

Job summary

The Library Team Assistant position at Royal Borough Of Kensington And Chelsea in Basingstoke offers a permanent role in a busy, customer-focused library. You will deliver excellent service, assist with events and digital access, and help diverse visitors feel welcome and supported in a dynamic community library setting.

With 37 hours per week, fixed shifts, and a focus on teamwork, you’ll contribute to welcoming spaces, reading initiatives, and digital confidence across populations while

Qualifications

• Experience in a busy, customer-facing role.
• Excellent communication and interpersonal skills.
• Good digital skills with Microsoft Office and Google Workspace.
• Willingness to assist across library services and events.

Responsibilities

• Create a welcoming, inclusive space and support customers of all ages to engage with the full range of library services.
• Lead Rhyme Time and Story Time sessions and promote reading initiatives like the Summer Reading Challenge.
• Carry out manual tasks such as moving furniture, lifting boxes, and setting up spaces for activities.
• Help customers build digital confidence across devices and support admin tasks (payments, calls, stock management).
• Promote library services through social media and engage with external partners to broaden community reach.

Skills

Customer service

Communication

Digital skills

Social media

Manual tasks

Tools

Microsoft Office

Google Workspace

Job description

Job Details:

Job Reference: HCC625314
Salary Range: £26,018 - £27,111 per annum
Work Location: Basingstoke Discovery Centre, Basingstoke
Hours per week: 37
Contract Type: Permanent
Closing Date: 12 November 2026
Early applications are encouraged as we may close the advert ahead of the stated closing date.

The Role:

Make a real difference in your local community as a Library Team Assistant. This vibrant, people-focused role places you at the heart of a dynamic library environment where no two days are the same. You’ll deliver excellent customer service, lead engaging activities, support digital access, and help visitors of all ages feel welcome and empowered. If you thrive in a fast-paced setting and enjoy variety, teamwork, and helping others, this is the role for you.

I truly look forward to coming to work each day. I continue to learn new skills and see the positive impact our service has within the community – it’s incredibly fulfilling. – Library Team Assistant

What you’ll do:

• Create a welcoming, inclusive space and support customers of all ages to engage with the full range of library services.
• Lead Rhyme Time and Story Time sessions and promote reading initiatives like the Summer Reading Challenge.
• Carry out manual tasks such as moving furniture, lifting boxes, and setting up spaces for activities.
• Help customers build digital confidence across a range of devices and support with admin tasks including payments, calls, and stock management.
• Promote library services through social media and work with external partners to engage the wider community.

What we’re looking for:

• Experience in a busy, customer-facing role, with a friendly and inclusive approach to working with the public.
• Excellent communication and interpersonal skills, with the ability to adapt to different people and situations.
• Strong digital skills, with confidence using Microsoft Office, Google Workspace, and learning new systems.
• Comfortable using social media to engage with the community and raise awareness of services, or open to learning with support and training provided.
• Physically able to carry out manual tasks such as moving stock and setting up spaces.

Take a look at our for more information about Library Team Assistant role.The ‘About you’ section explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements in your application.

Why join us?

• Be part of a supportive, caring team that takes pride in making a positive impact.
• Enjoy a varied, feel-good role that helps people and strengthens community connections.
• Benefit from a comprehensive induction and training plan, as well as ongoing opportunities for career development.
• Enjoy a good work-life balance with fixed shifts on a two-week rota and no Sunday or Bank Holiday working.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information.

Your working pattern

Your main working base will be Basingstoke Discovery Centre, but you’ll work one shift per week at Chineham Library and occasional cover may also be required at Chineham, Tadley or Overton Libraries.

• Week 1: Monday 9am-5pm | Tuesday Off | Wednesday 9am – 5pm | Thursday 9.30am-5pm | Friday 9am - 5pm (Chineham) | Saturday 9am – 5pm.
• Week 2: Monday 9am-5pm | Tuesday 9.30am-5pm (Chineham) | Wednesday 9am-5pm | Thursday 9am-5pm | Friday 9am-5pm | Saturday Off

Want to see what it’s like?

If you'd like to experience the environment first‑hand, we warmly encourage you to pop into your local library – you’ll quickly see how dynamic, welcoming, and community‑driven our spaces really are!

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

We kindly request that candidates who have recently submitted an application only reapply if they have gained additional relevant experience or have new information to include in support of their application.

Other job titles you may be searching for: Library Assistant, Community Library Support, Customer Service Assistant, Library and Information Assistant, Community Engagement Assistant, Visitor Services Assistant, Community Hub Assistant, Learning Support Assistant, Outreach and Events Assistant, Administrative Assistant, Customer Support Assistant.

Travel Requirements:

You may be required to visit other locations within Hampshire, and therefore need to have the ability to travel, as necessary.

Additional Information:

Library Team Assistant

Vetting Requirements:

The post is subject to a Criminal Records Check. As such, please note that under safer recruitment requirements for Children’s Services, references will be requested prior to interview.

Contact Details for an Informal Discussion:

For general enquiries, please contact.

For an informal chat about the role, please contact Charlotte White, Library Team Manager on

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.