Reader Services Library Assistant – Inspire Discovery

University of Cambridge; Cambridge; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

36 days annual leave (pro-rata)

Parental leave options

Discounts on major retailers

Professional development opportunities

Training courses

Job summary

Cambridge University Libraries and Archives invites applications for 5 Library Assistant roles. You will welcome readers and visitors, assist with enquiries at busy desks, and use the Library Management System to issue and return items, print and electronic resources.

You may lead information skills activities and help train cover staff, documenting procedures. We seek enthusiasm, flexibility and a commitment to outstanding customer service.

Qualifications

• Excellent customer service skills and ability to communicate clearly with readers, students, researchers and international visitors.
• Strong IT skills and familiarity with electronic resources; ability to use library systems under pressure.
• Ability to work well both in a team and unsupervised, with a flexible approach to duties.
• Willingness to work Sundays and across a shift pattern when required.

Responsibilities

• Provide a welcoming point of contact to readers and visitors at busy service desks.
• Assist with enquiries in person, by email, phone and chat; advise on using print and electronic collections.
• Use the Library Management System for issuing and returning books and other routine tasks.
• Assist or lead information and library skills activities; support induction and training of cover staff; document procedures.

Job description

Cambridge University Libraries and Archives invites applications for 5 Library Assistant roles. You will welcome readers and visitors, assist with enquiries at busy desks, and use the Library Management System to issue and return items, print and electronic resources.

You may lead information skills activities and help train cover staff, documenting procedures. We seek enthusiasm, flexibility and a commitment to outstanding customer service.