Library Customer Experience Supervisor

Herts Legal Service - Hertfordshire County Council; Hatching Green; On-site; GBP 29,000 - 32,000; Full time

Job summary

Hertfordshire Libraries is seeking a Customer Service Supervisor in Harpenden to lead front-line services, support library users and oversee daily operations. You will supervise a small team, schedule staff, deliver training, manage promotions, and work with the Library Manager to ensure high standards of customer care.

The role includes safety duties and community engagement responsibilities. Starting salary £28,608 with progression to £32,046, 37 hours per week, permanent contract in the

Qualifications

• Experience delivering high levels of customer service and resolving queries.
• Ability to supervise a team with delegation.
• Excellent time management and organisational skills for workload management.
• Skills to support Health & Safety, property, and training requirements.

Responsibilities

• Manage the daily operations of Harpenden library and maintain high customer service standards.
• Supervise staff, coordinate timetables, conduct appraisals and training.
• Support promotional activities and drive service improvements.
• Work with the Library Manager to ensure smooth frontline service delivery.

Skills

Customer service

Team supervision

Time management

Organisational skills

Health & Safety

Training delivery

Job description

Hertfordshire Libraries is seeking a Customer Service Supervisor in Harpenden to lead front-line services, support library users and oversee daily operations. You will supervise a small team, schedule staff, deliver training, manage promotions, and work with the Library Manager to ensure high standards of customer care.

The role includes safety duties and community engagement responsibilities. Starting salary £28,608 with progression to £32,046, 37 hours per week, permanent contract in the