Library Experience Lead: Frontline Services

The University Of Manchester; Greater Manchester; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

Health and wellbeing services

Excellent annual leave entitlement

Job summary

The University of Manchester Library is seeking a proactive Library Experience Coordinator to deliver frontline services and create welcoming, inclusive experiences for all users. You will work with Library Experience Managers to develop and support Library Experience Advisors across multiple sites and online platforms.

This campus-based role may consider hybrid working arrangements; you will be essential in guiding users to library services and ensuring high-quality user experiences.

Responsibilities

• Coordinate the day-to-day delivery of frontline library services across multiple library sites and online services.
• Support, guide and motivate Library Experience Advisors to connect users with library services, resources and spaces.
• Act as the first point of operational escalation, resolving issues and supporting effective decision-making in a busy service environment.

Job description

The University of Manchester Library is seeking a proactive Library Experience Coordinator to deliver frontline services and create welcoming, inclusive experiences for all users. You will work with Library Experience Managers to develop and support Library Experience Advisors across multiple sites and online platforms.

This campus-based role may consider hybrid working arrangements; you will be essential in guiding users to library services and ensuring high-quality user experiences.