Service Development Co-ordinator

Manchester City Council; Greater Manchester; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

26 days annual leave

Extra leave (2 weeks)

Volunteering leave (up to 3 days)

UK Local Government Pension Scheme

Enhanced parental and carers leave

Employee discounts and perks

Good Employment Charter member

Job summary

Manchester City Council is seeking a Visitor Information Manager within Manchester Central Library. You will lead a high-profile team delivering welcoming, accurate visitor guidance and shaping the city’s visitor experience.

You will develop partnerships with cultural organisations and attractions, drive commercial opportunities, and support major city events to promote Manchester as a vibrant destination.

Qualifications

• Proven staff line management experience in a retail or tourism related environment.
• Flexibility to work unsocial hours, including weekends and evenings to meet the needs of the service.
• Experience delivering excellent customer service.
• Excellent digital and ICT skills across a range of packages.

Responsibilities

• Lead the Visitor Information Centre and develop partnerships with cultural organisations and tourism providers.
• Launch retail products, improve services and support major city events.
• Drive commercial opportunities and income generation for the service.
• Enhance the visitor experience and strengthen Manchester's city branding and reputation.

Skills

Staff management

Customer service

Digital ICT skills

Partnership development

Job description

About The Role

Working Hours: 35 Hours Per Week

Contract Type: Full-Time, Permanent

Closing Date & Closing time: 11.59pm, 04 October 2026

Interview Method: Face to Face

Legal Right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment

Use of Artificial Intelligence (AI): Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action

This role is subject to -

2 References - where possible we require 3 years' history.

Manchester is one of the UK's most dynamic and internationally recognised cities, attracting millions of visitors every year. As Visitor Information Manager, you'll play a central role in shaping visitors' first impressions of Manchester while leading a service that sits at the heart of one of the city's most iconic destinations, Manchester Central Library.

This is an exciting opportunity to combine leadership, customer experience, tourism, culture and commercial development in a highly visible role. You'll lead a dedicated team within the Visitor Information Centre, ensuring residents, visitors and tourists receive accurate, inspiring and welcoming support while helping them make the most of everything Manchester has to offer.

No two days are the same. One day you could be developing partnerships with cultural organisations, attractions and tourism providers; the next you could be launching new retail products, improving services, supporting major city events, or leading initiatives that enhance the visitor experience and generate income for the service.

The role offers the opportunity to make a genuine impact on Manchester's reputation as a welcoming, vibrant and world-class visitor destination. You'll be an ambassador for the city, working with a wide range of partners and stakeholders while helping to showcase Manchester's culture, heritage and unique identity to people from across the UK and around the world.

If you're passionate about people, place-making, tourism, culture and delivering exceptional customer experiences, this is a rare opportunity to lead a high-profile service and contribute to the continued success of one of the UK's most exciting cities.

Explain how this role is key to making impact in your service: Describe how this role contributes to the overall success of your service. Highlight specific responsibilities and how they align with the organisation's goals.

The Visitor Information Manager plays a vital role in achieving Manchester City Council's ambition to deliver excellent customer service, support the city's visitor economy and promote Manchester as a welcoming, vibrant destination. Based within Manchester Central Library, one of the city's leading cultural attractions, the role provides operational leadership for the Visitor Information Centre, ensuring residents, visitors and tourists receive a high-quality, knowledgeable and professional service.

The post directly contributes to service success by leading and developing staff, strengthening partnerships with tourism and cultural organisations, driving commercial and retail opportunities, and continually improving the visitor experience. By ensuring the Visitor Information Centre remains a trusted gateway to Manchester, the role helps enhance the city's reputation, supports economic growth, generates income opportunities and connects people with the rich cultural, leisure and heritage offer available across the city.

About the Candidate

Essential requirements for the role:

• Proven staff line management experience in a retail or tourism related environment.
• Flexibility to work unsocial hours, including weekends and evenings to meet the needs of the service, includes a flexibility payment of 6.7%
• Experience and understanding of delivering excellent customer service.
• Excellent digital and ICT skills across a range of packages, knowledge of their use in the development of service areas.

Desirable requirements that would be beneficial in this role:

Experience of working with partners to enhance the service.

Experience of library stock management and associated systems.

About Us

Working for Manchester City Council is a chance to make a real difference in a diverse city that leads change and improves lives. Whether you're supporting communities or improving public services, you'll help create opportunities and shape a better future for everyone

Benefits we offer

• Up to 26 days' annual leave, rising to 31 days after five years' service
• Buy up to two extra weeks' leave
• Up to 3 days' volunteering leave
• A 35-hour work week for full-time roles
• We review pay each year and recognise three trade unions
• The UK's largest local government pension scheme
• Enhanced parental and carers leave
• Employee discounts and perks
• Good Employment Charter member

For more information about working for Manchester Council, please visit Careers - Manchester City Council

Creating an Inclusive Team at Manchester City Council

Manchester City Council values equality and works to provide a fair and inclusive environment for a workforce that is as diverse as the communities it serves. We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly welcome applications from candidates identifying with one or both of those characteristics.

Guaranteed Assessment Scheme

We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care.
• If you consider yourself to be disabled or if you have a long-term condition
• Have you completed the GM Elevate (Leadership Development) Programme or any MCC positive action programmes?

When You Join Us

We're a Disability Confident Employer, offering:

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

For more information about the role or any adjustments, email [email protected].

What we will need from you if you're successful

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

Other relevant information

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we'll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

For more information about the role, please ensure that you read the role profile attached.

GM Elevate Programme

If you have completed the GM Elevate( Leadership Development) Programme within the last two years, please indicate this within the 'Personal Statement' section or 'Supporting Statement' section of your application.

Use of Artificial Intelligence (AI)

Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

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