Residential Services Supervisor

University of Leeds; Leeds; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

26 days holiday + approx. 16 bank/hols

The Edge gym membership discounts

Personal development courses

On-site childcare access

Shopping discounts

Travel schemes

Job summary

University of Leeds campus-based role with flexible working options. You will deliver a high quality front line reception service, undertake maintenance tasks and site audits, and supervise external contractors as required. A 35-hour week across 5 days is typical to meet business needs.

You should have proven front-line customer service experience, strong IT and communication skills, and be able to work both independently and as part of a team in a dynamic residential environment.

Qualifications

• Significant experience in a front-line customer service environment.
• Excellent communication and interpersonal skills.
• Ability to work on your own initiative with minimal supervision and as part of a team.

Responsibilities

• Provide a high quality front line reception service to customers.
• Undertake maintenance tasks and site audits.
• Supervise the performance of external contractors working at the site.

Skills

Front line customer service

IT skills

Communication skills

Organisation skills

Team player

Self-motivated

Tools

Microsoft Office

Job description

This role will be based on the university campus. We are also open to discussing flexible working arrangements.

Do you know how to go the extra mile for customers? Are you committed to delivering a first class customer experience? Do you have excellent, IT and communication skills? Do you have proven organisation skills with the ability to prioritise tasks effectively? Are you a team player with the ability to be self-motivated when required?

Residential Services provides accommodation for around 8,500 University of Leeds students in self-catered and catered sites, both on and off campus. We also provide facilities for meetings and conferences. We are an innovative service with a clear vision to provide some of the country’s best student accommodation.

We are seeking an approachable, customer focused individual, with previous experience of front line customer service delivery to join our team. You will provide a high quality front line reception service to our customers, undertake maintenance tasks and site audits as well as supervising the performance of external contractors working at the site.

You will have significant experience of working in a front-line customer service environment, have excellent communication and interpersonal skills, and be able to work on your own initiative with minimal supervision as well as working as part of a wider team. You will also have a good working knowledge of building maintenance and services and will have the ability to carry out minor repair tasks.

You will have experience of working in line with Standard Operating Procedures to ensure a consistent delivery of customer service and building maintenance at all locations.

Residence staff are required to provide a flexible service, working as necessary at Residence locations to meet the needs of the business. This would normally equate to a 35 hour working week, worked 5 days over 7. Shifts could include 8:00am to 4:00pm, 10:00am to 6:00pm and 12.00pm to 8:00pm.

The post also requires a Basic Disclosure Check.

• 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!

Please see details of the University’s Pre-employment Health Assessment within the Candidate Brief.