Library Customer Service Assistant — Flexible, Friendly

Kent County Council; Swanley; Remote; GBP 19,000 - 23,000; Part time

Benefits offered by this job

29 days annual leave getting to 30

Training and development

Health and wellbeing support

Good work-life balance

Kent Rewards scheme

Job summary

Kent County Council’s Swanley Library is seeking a friendly Customer Support Assistant to welcome visitors, help with enquiries and support the library’s services and events. You’ll be part of a team delivering excellent customer service to the local community, with a positive outlook and resilience for a busy front-of-house role.

The role covers 30.5 hours per week, including weekends, with possibilities of working at other locations within the Sevenoaks Libraries district.

Qualifications

• Friendly, outgoing and approachable.
• Excellent interpersonal skills.
• Willingness to work across locations and weekends if required.

Responsibilities

• Serve customers at front of house and assist with queries.
• Contribute to a welcoming library environment and support events.
• Be prepared for periods of lone working and travel between locations.

Skills

Interpersonal skills

Customer service

Teamwork

Job description

Kent County Council’s Swanley Library is seeking a friendly Customer Support Assistant to welcome visitors, help with enquiries and support the library’s services and events. You’ll be part of a team delivering excellent customer service to the local community, with a positive outlook and resilience for a busy front-of-house role.

The role covers 30.5 hours per week, including weekends, with possibilities of working at other locations within the Sevenoaks Libraries district.