Library Customer Services Associate (Part-Time)

Working for Essex; Colchester; Vor Ort; GBP 13.000 - 26.000; Teilzeit

Zusammenfassung

Essex County Council is recruiting a part-time Customer Services Assistant to support across Colchester Central Library, Greenstead and Prettygate Libraries. The role is 18.5 hours per week, including Saturdays, with a pro rata salary of £12,980 per annum.

The role involves helping with book circulation and signposting to services, delivering a welcoming customer experience, and engaging with communities through sessions and groups across diverse patrons.

Qualifikationen

• Demonstration that you know how to use IT systems, or have the ability to learn
• Customer service experience in any area
• Confidence in speaking to our customers and signposting them to Library services, other parts of the Council services and our partner organisations.
• Enthusiasm and ideas
• Enjoy working within a team to make us as brilliant as possible.
• Possession of a Driving Licence

Aufgaben

• First and foremost – you like helping people. If you’ve got some IT skills – self-taught or not, that’s ideal. We use self‑service equipment, and our customers need your empathy and patience at all times.
• Arranging and conducting a variety of community groups and inclusive sessions including craft groups, Storytime and Rhymetime for families with babies and toddlers.
• Health & Safety is key to what we do. We’d like you to be the kind of person who sees things that need sorting and help sort them out.
• You’ll help with promotional activities – we generate income in all our libraries and value your ideas. Especially ones that can be rolled out across all Libraries.
• Assisting customers to use the library catalogue and learn to use the full library offer.
• Ensure seamless stock circulation and management, involving sorting, shelving, tidying, and handling reservations, fines, and membership activities.
• Data drives us – you’ll help us look at it in different ways, ensuring that we focus on the customer and staff to improve what we offer.
• Our smaller libraries have less staff, so we’ll ask you to help out with unlocking / locking up, and ask you to be a trusted keyholder.

Kenntnisse

IT skills

Customer service

Communication

Teamwork

Driving Licence

Jobbeschreibung

Essex County Council is recruiting a part-time Customer Services Assistant to support across Colchester Central Library, Greenstead and Prettygate Libraries. The role is 18.5 hours per week, including Saturdays, with a pro rata salary of £12,980 per annum.

The role involves helping with book circulation and signposting to services, delivering a welcoming customer experience, and engaging with communities through sessions and groups across diverse patrons.