Library Customer Service Advisor — Flexible Hours

Barnet Council

Greater London

Hybrid

GBP 22,000 - 26,000

Full time

3 days ago

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Benefits offered by this job

31 days annual leave

Local Government Pension Scheme (LGPS)

Flexible working policy

Lifestyle discounts

Payroll benefits (cycle to work, eye‑s

Gym membership

Job summary

Barnet Council is seeking a proactive library assistant to welcome customers, identify needs, and provide a high-quality service across library facilities. You will support volunteers and provide guidance for technology-enabled access, helping users with self-service stations and other services.

The role involves assisting with library operations, delivering events, handling information queries, and stepping in as duty manager when required.

Qualifications

Experience delivering friendly and effective customer service in a library or public service setting.
Ability to solve queries and provide accurate information with guidance when needed.
Excellent communication skills and the ability to engage with diverse customers.

Responsibilities

Welcome library customers and identify their needs to provide a quality service.
Help produce resources and guidance for customers.
Assist users with self-service equipment and other services and systems.
Maintain efficient library operations under the Library Customer Services Manager.
Act as duty manager when required.
Deliver library events and activities as directed.
Respond to information queries from the public.