Part-Time Library Assistant — Storytime & Customer Support

Essex County Counci; Harlow; On-site; GBP 24,000 - 28,000; Part time

Job summary

Essex County Council’s Library Service in Harlow is looking for a part-time Customer Services Assistant to work at Harlow Library. The role is 11 hours per week with a Saturday rota and actual earnings based on these hours (£7,717 per annum).

We welcome applicants who can deliver friendly customer service, assist with book circulation, signposting, and support children during library activities. Visa sponsorship is not available.

Closing date: 8 September 2026. Location: Harlow Library, Essex.

Qualifications

• Demonstrated IT skills or ability to learn IT systems.
• Customer service experience in any area.
• Confidence in speaking to customers and signposting them to Library services and other Council services.
• Enthusiasm and ideas to improve customer experience.
• Enjoy working within a team to make us brilliant.

Responsibilities

• Assist with book circulation and issuing to customers.
• Signpost customers to Library services and partner organisations.
• Assist with stock circulation, shelving, tidying and handling reservations and memberships.
• Support customers with catalogue use and the full library offer.
• Participate in promotional activities to generate income for Libraries.
• Undertake unlocking/locking up duties and act as a trusted keyholder as needed.

Skills

IT skills

Customer service

Signposting

Teamwork

Enthusiasm

Tools

IT systems

Job description

Essex County Council’s Library Service in Harlow is looking for a part-time Customer Services Assistant to work at Harlow Library. The role is 11 hours per week with a Saturday rota and actual earnings based on these hours (£7,717 per annum).

We welcome applicants who can deliver friendly customer service, assist with book circulation, signposting, and support children during library activities. Visa sponsorship is not available.

Closing date: 8 September 2026. Location: Harlow Library, Essex.