Library Assistants

West Sussex County Council; Bognor Regis; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

25 days leave

28 days after 5 years

Pension scheme

Staff discounts

Job summary

West Sussex Libraries is seeking a friendly Library Assistant to provide excellent customer support, help visitors access resources, and ensure smooth daily library operations in Bognor Regis.

The role includes running Rhyme Time sessions, assisting with events, stock management, and book displays while using library IT systems to register members and respond to public inquiries.

Qualifications

• GCSEs required, including Maths and English.
• Experience working in a team to complete tasks.
• Digital skills to assist customers with emails, the library app, and eLibrary.

Responsibilities

• Be the go-to person for customers, guiding them to services.
• Support reading events like Rhyme Times and author talks.
• Use IT systems and enter basic data (register new members).
• Respond to enquiries in person and by phone.
• Assist with reading recommendations and book displays.
• Maintain, present, and process book stock.
• Lead engaging Rhyme Time sessions (30 minutes).

Skills

GCSEs including Maths

Teamwork

Digital skills

Customer service

Interpersonal skills

Education

GCSEs including Maths & English

Tools

Library system

Job description

Are you passionate about helping people and creating welcoming community spaces? West Sussex Libraries are looking for a friendly, confident, and resourceful Library Assistant to join our high-performing team. Our libraries are vibrant, inclusive spaces that serve a wide range of community needs. As a Library Assistant, you will be at the centre of this service, providing excellent customer support, helping visitors access resources, and ensuring the smooth day-to-day running of the library.,

• Being the dedicated go-to person for customers at the library, passionately helping them with their questions and sincerely guiding them to other services.
• Supporting the delivery of a wide range of reading events, including Rhyme Times and author talks.
• Using a variety of IT systems and services confidently and effectively including entering basic data into the library system, such as registering new members.
• Responding to enquiries from customers and colleagues, both in person and over the phone.
• Helping with reading recommendations
• Creating new themes for book displays.
• Maintaining, presenting, and processing book stock.

The successful candidate will have the opportunity to lead engaging Rhyme Time sessions lasting 30 minutes. We are looking for a confident individual who will play a vital role in inspiring a love of music and language in children through nursery rhymes, songs, action rhymes, musical instruments, and puppets. Watch this video to discover more about Rhyme Time
Library Assistants welcome everyone with a positive attitude and a resilient approach to every request. Providing excellent customer service is central to our library service, creating dynamic and engaging environments. Flexibility, creativity, and initiative are essential qualities for success.,

• 4 GCSEs with 9-4 / A-C passes including Maths and English, or equivalent qualification/experience.
• Experience working collaboratively within a team to complete shared tasks.
• Digital skills to effectively assist customers, including navigating emails and accessing the library website, app, and eLibrary.
• Strong communication and customer service skills to engage effectively with the public.
• Good interpersonal skills with the confidence to engage effectively with children, families, and customers of all ages.
• Capable of consistently meeting deadlines and adapting to the varied demands of each day, ensuring smooth and effective service.
• Skilled in taking initiative and applying sound judgment, while unwaveringly adhering to library practices and procedures.
  Bognor Regis is a busy, friendly library, near the train station and town centre. With a vibrant children's library, garden, study spaces, and bookable meeting rooms.

Step inside Bognor Regis with our 360 degree tour. We are looking for friendly, enthusiastic, and resourceful individuals who have exceptional digital skills and a genuine passion to make a difference to the local community. It's not just about the books! We are looking for someone who understands the power of community and the importance of fostering a love for reading in people of all ages.
We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do. You will benefit from 25 days annual leave, rising to 28 days after 5 years' service (pro rata for part time) plus the opportunity to buy additional leave and an excellent local government pension scheme. We think libraries are great places to work, where you can make a difference to local communities every day. Find out more about the variety that comes with working in a library and hear first‑hand from some of our library staff here: Library Jobs at West Sussex Libraries

• You will benefit from 25 days annual leave, rising to 28 days after 5 years' service (pro rata for part time) plus the opportunity to buy additional leave and an excellent local government pension scheme.
• A range of discounts give our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform.