Community Library Assistant: Inspire Reads & Rhyme Time

West Sussex County Council; Bognor Regis; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave

Local government pension

Job summary

West Sussex County Council's Bognor Regis Library is seeking a friendly Library Assistant to provide excellent customer service, help visitors access resources, and support a vibrant community space. The role involves creating engaging reading events, assisting with stock, and guiding customers to other services.

The successful candidate will contribute to a welcoming environment, handle IT systems for member registrations, and work a 37-hour week on a permanent basis, with a competitive salary

Qualifications

• 4 GCSEs with 9-4 / A-C passes including Maths and English, or equivalent qualification/experience.
• Experience working collaboratively within a team to complete shared tasks.
• Digital skills to effectively assist customers, including navigating emails and accessing the library website, app, and eLibrary.
• Strong communication and customer service skills to engage effectively with the public.
• Good interpersonal skills with the confidence to engage effectively with children, families, and customers of all ages.
• Capable of consistently meeting deadlines and adapting to the varied demands of each day, ensuring smooth and effective service.
• Skilled in taking initiative and applying sound judgment, while unwaveringly adhering to library practices and procedures.

Responsibilities

• Being the dedicated go-to person for customers at the library, passionately helping them with their questions and sincerely guiding them to other services.
• Supporting the delivery of a wide range of reading events, including Rhyme Times and author talks.
• Using a variety of IT systems and services confidently and effectively including entering basic data into the library system, such as registering new members.
• Responding to enquiries from customers and colleagues, both in person and over the phone.
• Helping with reading recommendations
• Creating new themes for book displays.
• Maintaining, presenting, and processing book stock.

Skills

Excellent customer service

Strong communication

Teamwork

Digital literacy

Interpersonal skills

Initiative and judgment

Education

4 GCSEs including Maths and English or equivalent

Job description

West Sussex County Council's Bognor Regis Library is seeking a friendly Library Assistant to provide excellent customer service, help visitors access resources, and support a vibrant community space. The role involves creating engaging reading events, assisting with stock, and guiding customers to other services.

The successful candidate will contribute to a welcoming environment, handle IT systems for member registrations, and work a 37-hour week on a permanent basis, with a competitive salary