Library Assistant - FLK14641

Falkirk Council; Denny; On-site; GBP 18,000 - 24,000; Full time

Job summary

Falkirk Council is seeking a Library Assistant for the Denny team to support community access to library services. You will help with front-line customer service, handle information requests, and contribute to promoting reading and digital inclusion.

The role requires organization, teamwork, and the ability to manage multiple priorities while delivering quality service to residents of all ages.

Qualifications

• Experience in a front-line customer service environment.
• Strong customer care skills and attention to detail.
• Ability to assist digital skills and inclusion and promote reading for pleasure.

Responsibilities

• Assist in the provision of library services to the community.
• Promote reading for pleasure and respond to information requests.

Skills

Customer care

Attention to detail

Teamwork

Verbal communication

Written communication

Tools

MS Office

Job description

Job Advert

Hours: 13: Monday 9.30-1, Tuesday 9.30-5 and Alternate Saturday 9.30-3 (week A)

We want your future to become part of ours.

Falkirk Council is a council of the future. A community of over 7,000 employees striving to create better lives for all of our residents.

Come join us.

Could you be our next library assistant within our Denny team?

In this role you will assist in the provision of library services to the community.

What we are looking for

The ideal person for this role will be an organised individual, with good customer care skills, attention to detail and be able to work as part of a team. They will have experience using MS office packages and working in a front-line customer service environment. The successful candidate will enjoy supporting people of all ages and backgrounds with digital skills and inclusion, promoting reading for pleasure, and responding to requests for information.

Key skills and attributes will include.

Ability to deal with conflicting priorities and deadlines; cash handling skills and ability to process financial transactions; excellent written and verbal communication skills; excellent customer care skills;confidence in delivering core library activities and events; ability to interact with demanding/angry individuals and individuals who do not agree with decisions made by the Council; ability to handle and process informationsafely and in confidence; an innovative approach; ability to be mobile across the Council area;a commitment to supporting equity, diversity and inclusion.

Sounds like you? Great.

View our job profile below for more information on what could be your next job.

Requirements

Why work with us?

At Falkirk Council, we strive to create positive change in our community by empowering our people to make a difference. We are a team-oriented, purpose-driven organisation focused on creating positive change. Be a part of something bigger, be part of our future, and come work with us.

We are looking for people who share our values and want to make a real impact in our communities. Our values: Responsive, Innovative, Trusted, and Ambitious (RITA) shape everything we do.

• Responsive: We embrace technology and modern ways of working to deliver services that meet customer needs every day.
• Innovative: We celebrate creativity and learning to inspire new solutions that make Falkirk a great place to live, learn, work, and visit.
• Trusted: We remove barriers and empower people with the skills to lead independent, fulfilling lives.
• Ambitious: We work together to create sustainable services that make a lasting difference.

We promote a balanced approach, ensuring staff have the right environment to collaborate with colleagues while also having the option to work independently when appropriate.

Falkirk Council values diversity and welcomes applications from all backgrounds.

What we can offer you.

As a Falkirk Council employee, you'll enjoy a range of flexible benefits

If you are the successful candidate, you will be required to gain/maintain PVG scheme membership.

Contact Us

For more information regarding this role, contact [Jennifer Hosie] at [[e-mail]] or [01324 504242].

Find out what else Falkirk has to offer:

Visit Falkirk: https://www.visitfalkirk.com/

Falkirk Leisure & Culture Website: Falkirk Leisure & Culture Home Page

Helix Park & the Kelpies: Helix Park Falkirk | The Helix