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Falkirk Council; Polmont; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

PVG scheme membership

Job summary

Falkirk Council Meadowbank library is seeking a friendly, organized Library Assistant to provide high quality service to our community. You will help deliver library services, assist customers, and support digital inclusion while promoting reading for pleasure.

Ideal candidates will have experience with MS Office, strong customer care skills, and be ready to work as part of a team in a front-line role. PVG membership may be required and flexibility across shifts is expected.

Qualifications

• Experience using MS Office packages and front-line customer service.
• Experience assisting in provision of library services.
• Ability to interact with diverse ages and backgrounds.
• Commitment to reading promotion and digital inclusion.

Responsibilities

• Assist in provision of library services to the community.
• Support customers with information requests and finding resources.
• Promote reading for pleasure and digital inclusion.
• Contribute to frontline customer service and team tasks.

Skills

Customer service

MS Office

Cash handling

Communication skills

Teamwork

Digital inclusion

Reading promotion

Tools

MS Office

Job description

Hours: 21: Monday 9.30-5, Tuesday 12.30-5, Friday 9.30-5 and Alternate Saturday 9.30-3 (week B)

We want your future to become part of ours.

Falkirk Council is a council of the future. A community of over 7,000 employees striving to create better lives for all of our residents.

Could you be our next library assistant within our Meadowbank team?

In this role you will assist in the provision of library services to the community.

What we are looking for…

The ideal person for this role will be an organised individual, with good customer care skills, attention to detail and be able to work as part of a team. They will have experience using MS office packages and working in a front-line customer service environment. The successful candidate will enjoy supporting people of all ages and backgrounds with digital skills and inclusion, promoting reading for pleasure, and responding to requests for information.

Key skills and attributes will include.

Ability to deal with conflicting priorities and deadlines; cash handling skills and ability to process financial transactions; excellent written and verbal communication skills; excellent customer care skills;confidence in delivering core library activities and events; ability to interact with demanding/angry individuals and individuals who do not agree with decisions made by the Council; ability to handle and process informationsafely and in confidence; an innovative approach; ability to be mobile across the Council area;a commitment to supporting equity, diversity and inclusion.

Sounds like you? Great.

View our job profile below for more information on what could be your next job.

Requirements

Why work with us?

At Falkirk Council, we strive to create positive change in our community by empowering our people to make a difference. We are a team-oriented, purpose-driven organisation focused on creating positive change. Be a part of something bigger, be part of our future, and come work with us.

We are looking for people who share our values and want to make a real impact in our communities. Our values:

Responsive, Innovative, Trusted, and Ambitious (RITA) shape everything we do.

Responsive: We embrace technology and modern ways of working to deliver services that meet customer needs every day.

Innovative: We celebrate creativity and learning to inspire new solutions that make Falkirk a great place to live, learn, work, and visit.

Trusted: We remove barriers and empower people with the skills to lead independent, fulfilling lives.

Ambitious: We work together to create sustainable services that make a lasting difference.

We promote a balanced approach, ensuring staff have the right environment to collaborate with colleagues while also having the option to work independently when appropriate.

Falkirk Council values diversity and welcomes applications from all backgrounds.

What we can offer you.

As a Falkirk Council employee, you’ll enjoy a range of flexible benefits

If you are the successful candidate, you will be required to gain/maintain PVG scheme membership.

Contact Us

For more information regarding this role, contact [Allan Wright] at [[e-mail]] or [01324 503870].

Find out what else Falkirk has to offer: