Library Assistant (CSM)

University of the Arts London; Greater London; On-site; GBP 21,000 - 26,000; Full time

Job summary

University of the Arts London is seeking a Library Assistant to join the Central Saint Martins library on a full-time, permanent basis. The role involves helping students with information enquiries in person and online, supporting self-issue systems, IT, printing, and stock-related duties, and maintaining the collections.

You will work 35 hours/week, typically 10:00–18:00, Monday to Friday. The ideal candidate will have experience in a library or customer service environment, strong IT and

Qualifications

• Experience in a library or customer service environment.
• Excellent IT and communication skills.
• Post-16 level training required.

Responsibilities

• Assist users with information enquiries in person and online.
• Provide support for self-issue systems, IT and printing.
• Handle stock-related duties and circulation of items.
• Help maintain and care for library collections.
• Produce promotional material and instructional guides for students.

Skills

Customer service

Information environment

IT skills

Communication

Education

Post-16 level training

Tools

Library management system

Live chat ASK

Job description

We have an exciting opportunity for a committed and motivated Library Assistant to join our friendly team based at Central Saint Martins (CSM) on a full time, permanent basis.

Our busy library is popular with our students and is located over three floors of a historic building overlooking Granary Square near King's Cross and St Pancras stations.

With your experience in a customer service or information environment, you will be contributing to the development and delivery of high-quality student-focused services which support the creative academic activities of the University.

Working collaboratively, you will participate in both front-line and administrative duties. You will help our users with information enquiries in person and online using our live chat service ASK. This includes helping with the use of Library materials, dealing with account queries, and supporting students with general purpose software and hardware.

In addition to this you will:

• Provide support for self-issue systems, IT and printing.
• Participate in stock-related duties such as retrieving and circulating items.
• Help maintain and care for our collections as needed.
• Assist with the production of promotional material and instructional guides to encourage students' independent learning.
• Keep the library in good order in accordance with best health and safety practice and security guidelines.

You will be working 35 hours per week, and the working pattern will be 10:00 am to 6:00 pm, Monday to Friday with a one hour unpaid lunch break each day.

There might be limited opportunities to work from home dependent on operational needs, but onsite working will be the main focus for this role.

We are looking for someone with a compassionate and student-centred approach. You will possess strong interpersonal and organisational skills, and the ability to communicate information and ideas clearly, in an inclusive manner.

You will also possess relevant experience in a library or customer service environment, and formal training to post-16 level.

Excellent IT and communication skills are essential, as well as the ability to work flexibly within a team, providing support and assistance to users and colleagues.

Further details about the requirements can be found in the person specification section of the job description. There are essential criteria that covers experience, knowledge and soft skills.