Library Assistant

Gloucestershire County Council; Gloucester; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

Gloucestershire County Council is seeking a Library Assistant for Winchcombe Library. This role involves customer service and maintaining library services, with opportunities to engage with the community and support events for children. Ideal candidates will have strong communication skills and a background in customer service.

Benefits

25.5 days annual leave, increasing to 30.5 after 5 years

Option to purchase up to 10 additional leave days

Family friendly employer benefits

Career development opportunities

Supportive work environment with regular supervision

Employee Assistance Programme access

Cycle to Work scheme

Qualifications

• Proven customer service experience.
• Ability to work with or organize events for children.
• Knowledge of library services and community engagement.

Responsibilities

• Ensure users have access to library services including helping to choose and issue books.
• Maintain library stock and assist in community activities.
• Master library ICT systems and provide basic IT advice.

Skills

Customer Service

Communication

Organizational Skills

Job description

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This is a Gloucestershire County Council job.

• Job Title: Library Assistant
• Job Location: Winchcombe Library
• Contract Type: Fixed Term
• Duration: One year
• Closing Date: 18/08/2024
• Job Requisition Number: 9630
• This post is not open to job share

About the role

Come and work in a busy library with an excellent team who offer a wide range of services to the local community.

An exciting opportunity has arisen to join the team at Winchcombe Library as a Library Assistant. At Gloucestershire County Council, we are constantly challenging ourselves to improve the services we provide to the people of the county. We strive to support our local communities and all of those who live within them and the key to providing that service is the energy, skills and dedication of the people who works for us.

Library Assistants are the public face of the Library Service, you are responsible for ensuring that our users have access to all the services that the libraries provide. This will include helping them choose and issue books, maintaining the stock in the library, helping providing activities such as baby, bounce and rhyme, the library challenge for children and supporting springboard groups of older users. You’ll need to master the Library ICT systems and be able to offer basic advice on the use of computers and tablets to those who require it.

Please see the pattern of hours for this post below:

Week 1

Week 2

Monday

10-2

off

Tuesday

off

off

9.30-5.30

9.30-5.30

Thursday

off

off

Friday

10-6

9.30-1

Saturday

off

9.30-1

About you

We are looking for a dynamic, positive and committed individual who will play a key role in the day to day operations and organisation of Winchcombe Library. The successful applicant should have:

• Excellent and proven customer service experience.
• Be a team player with strong communication and organisational skills
• Have experience of working with or organising events for children
• A knowledge of the services libraries offer and the role libraries play in the community

About us

What you’ll get in return

• Flexible and agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• An option to purchase up to10 days of additional leave per year (pro rata for part-time staff)
• Family friendly employer offering benefits to help support you and your family
• Career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• An in-house Occupational Health service Employee discount scheme
• Cycle to Work scheme Gloucestershire
• Salary Sacrifice Green Car Scheme (T&Cs apply)
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network

How to apply

If you feel you have the skill, desire and experience required to make a positive difference; we would love to have you join us. Please continue to submit an application by clicking the “Apply Now” button. Shortlisted candidates will be contacted by e-mail and invited to interview.

Additional Information

To access the Job Profile for this role, please follow the link below:-

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.