Visitor Experience Assistant (Museum)

Gloucestershire County Council; Gloucester; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a dynamic local authority as a Visitor Experience Assistant at the Museum of Gloucester! This exciting part-time role invites you to engage with visitors, share captivating stories, and contribute to a vibrant cultural environment. You'll be the welcoming face of the museum, ensuring every visitor feels special while maintaining the highest standards in our shop, café, and public spaces. With flexible working hours and a supportive team, this position offers a unique opportunity to blend your passion for history with exceptional customer service. If you're ready to make a difference in the community, this role is perfect for you!

Benefits

Generous Annual Leave

Local Government Pension Scheme

Training and Development Opportunities

Employee Assistance Programme

Cycle to Work Scheme

Discounted Local Event Tickets

Free Flu-jabs

Enhanced Family Friendly Leave

Qualifications

• Passion for history and culture with exceptional customer service skills.
• Ability to engage with diverse visitors and work in a fast-paced environment.

Responsibilities

• Create memorable visitor experiences and maintain high standards in public spaces.
• Support museum exhibitions and upsell products to maximize commercial success.

Skills

Customer Service

Communication Skills

Teamwork

Attention to Detail

Job description

Job Title: Visitor Experience Assistant (Museum)

Job Location: City Museum

Contract Type: Permanent

Closing Date: 16/01/2025

Job Requisition Number: 10039

This post is not open to job share.

We are a dynamic local authority providing essential services to the people of Gloucester. Our main office, based in the Eastgate Centre on Eastgate Street in the heart of the city, is an accessible, modern and light space designed for collaborative working. We offer flexible and agile working to give our people a great work-life balance.

About the Role

Are you passionate about history, culture, and delivering unforgettable visitor experiences? The Museum of Gloucester is on the lookout for a dynamic and enthusiastic Visitor Experience Assistant to join our front-of-house team. Working 20 hours per week, you’ll be the welcoming face of our museum, helping to create memorable moments for every visitor.

In this role, you’ll be at the heart of everything we do. From offering a warm greeting to sharing fascinating stories about our collections, you’ll help bring the museum to life for visitors of all ages. You’ll ensure every interaction is engaging and helpful, whether it’s answering queries in person, over the phone, or by email. You’ll also play a vital role in maintaining our shop, café, and public spaces to the highest standards.

You’ll actively support the museum’s exciting programme of exhibitions, events, and activities, helping us engage with our community in meaningful ways. You’ll maximise our commercial success by upselling products and encouraging donations—all while making our visitors feel special.

About You

We’re looking for a people-person with a passion for delivering exceptional customer service. Engaging with a wide range of visitors comes naturally to you, and you thrive in a busy, fast-paced environment. With strong communication skills and a collaborative spirit, you’re a true team player who knows how to bring energy and enthusiasm to every aspect of your work.

You have an eye for detail, ensuring that every space and experience meets the highest standards. You’re proactive, reliable, and eager to roll up your sleeves for tasks like event setups and exhibition changeovers. Yes, the role can be physically demanding at times, but you’ll tackle it all with a positive attitude and a smile that leaves a lasting impression.

What We Can Do for You

• Generous Annual Leave entitlement: 25 days rising to 30 days after 5 years continuous service (pro-rata for part-time staff)
• An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
• 2 days paid leave every year to participate in local volunteering activities
• Excellent Local Government Pension Scheme (LGPS) & Life Cover of 3 times your salary
• Regular training, career development and qualification opportunities
• Supportive and positive working environment with regular supervision
• Access to our Employee Assistance Programme (EAP) that provides free, confidential counselling and advice for employees, available 24 hours a day
• Enhanced family friendly leave and pay
• Cycle to Work scheme (Salary Sacrifice - T & C apply)
• Discounted tickets for local events, and reduced rate use of GL1 facilities
• Free Flu-jabs
• Access to employee led networks such as Black Worker's, Prism (LGBT+), Carers, Disability and the Young Employees Network

How to Apply

This is a part-time role, working 20 hours per week across four days. Shifts are 11:00am to 4:00pm, following a four-week rotational schedule that includes weekdays and regular weekends. Flexibility is key in the cultural sector.

If you’re ready to join a team that brings history and culture to life, we’d love to hear from you! For an informal conversation about the role, please contact Emma Williams - Operations Team Leader (Museum) on 01452 396691 - available until the 23rd December 2024 and after the 6th January 2025.

Interviews will take place W/C 27th January 2025.

Additional Information

To access the Job Profile, please follow the link below:

Gloucester City Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

Equality and Diversity

We recognise the positive value of equality and diversity and pride ourselves on growing a high-performing workforce that is diverse, skilled and talented; that represents the community it serves.

We aim to recruit a diverse pool of talent and will recruit the person who is most suited to the job without regard to their race, colour, religion or belief, age, nationality, ethnicity, sex, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, caring responsibilities or disability.

We are a disability confident employer committed to removing barriers to employment to those with disabilities or long-term health conditions. Reasonable adjustments will be made to the recruitment procedure to ensure that no-one is disadvantaged because of their disability.