General Liability Claims Adjuster, UK

Reserv; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

Join a leading insurtech company focused on automating claims processes. We seek a passionate adjuster with at least 5 years of liability claims experience. Enjoy a flexible work environment, generous health insurance, and opportunities for professional growth.

Benefits

Generous health-insurance package

Pension plan with employer contributions

Competitive holiday policy

Industry qualifications paid by us

Work from anywhere

Apple laptop and quality-of-life equipment

Qualifications

• Minimum of 5 years of experience in general liability claims.
• Experience managing own caseload of EL/PL claims.

Responsibilities

• Handle claims from ‘cradle to grave’ with quality interactions.
• Work to system driven SLAs and workflows.
• Provide empathetic customer service.

Skills

Attention to detail

Strong communication

Organizational skills

Problem solving

Education

Industry qualifications

Job description

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

Who you are

• Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.
• Passionate adjuster who cares about the customer and their experience.
• Empathetic. You exercise empathy and patience towards everyone you interact with.
• Sense of urgency - at all times. That does not mean working at all hours.
• Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured’s best interest.
• Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
• Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
• Anti-status quo. You don’t justwishthings were done differently, youactionon it.
• Communicative. (we'd love to know what this means to you)
• And did we mention, you have a sense of humor. Claims are hard enough as it is.

What we need

• Ability to handle claims from ‘cradle to grave’
• Attention to detail and the ability to provide quality interactions with stakeholders, clients andcustomers to the high standards required by our business
• Strong organisational skills and the ability to prioritise your workload.
• Ability to work to system driven SLAs and workflows.
• Strong communication skills - both written and oral.
• Comfortable working in a fluid role in a fast paced environment

Requirements

• Minimum of 5 years of experience in general liability claims
• A background working in a similar role or for an Insurer within a Liability Claims team or working within the Loss Adjusting/ Legal field managing Liability claims
• Experienced at managing your own caseload of EL/PL with a hands-on approach also within a technical capacity
• Industry qualifications preferred or a desire to work towards.
• Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures
• Curious and motivated by problem solving and questioning the status quo
• Desire to engage in learning opportunities and continuous professional development
• Willingness to travel for client and claims needs
• Generous health-insurance package with nationwide coverage
• Pension plan with employer contributions
• Competitive holiday / leave policy in addition to bank holidays – we want our employees fresh, healthy, happy, and energized!
• Industry Qualifications paid by us (after a qualifying period)
• Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

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When you apply to a job on this site, the personal data contained in your application will be collected by Reserv, which is located at Reserv Claims Analysis LLC, 275 New N Road, London, Pmb 3077, N1 7AA and can be contacted by emailing [e-mail]. Controller’s data protection officer is Jonathan Krueger, who can be contacted at [e-mail]. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Reserv to help manage its recruitment and hiring process on Reserv’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards.Your personal data will be retained by Controller as long as Reserv determines it is necessary to evaluate your application for employment, but not longer than three (3) years. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority. * Select...