Liability Claims Adjuster

Avencia Consulting Services; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Liability Claims Adjuster to join their dynamic team in London. This role offers the chance to work in a collaborative environment focused on UK EL, PL, and Product liability claims. You will manage a diverse portfolio of cases from initial advice to settlement, ensuring compliance with claims handling protocols. The position allows for professional growth while contributing to international claims and specialist areas. If you have a strong background in liability claims and are passionate about delivering exceptional service, this opportunity could be your next career move.

Qualifications

• Lead liability claims handling experience, including complex cases.
• Strong knowledge of the UK market in public, products, and employers liability.

Responsibilities

• Evaluate cause of loss and determine coverage based on policy.
• Handle claims from investigation to settlement within authority.
• Liaise with clients, brokers, and internal stakeholders for efficient claims handling.

Skills

Lead liability claims handling experience

Skilled in reviewing and managing MI

Knowledge of UK market in public, products, and employers liability

Experience handling litigated and non-litigated claims

Involvement in inquests and regulatory investigations

Understanding of insurance principles

Awareness of current regulations and market issues

Knowledge of liability policy coverage

Understanding of relevant legal frameworks

Job description

About us

Avencia is partnered with an established insurer and member of the Talanx Group who are looking to recruit a Liability Claims Adjuster in their London office.

This is a collaborative, high-performing liability claims team focused on UK EL, PL and Product liability claims. The team is led by two managers who report to the UK head and also handles international claims and specialist areas such as clinical trial claims. A supportive and sociable environment enables team members to thrive and develop professionally.

The role

To desktop adjust own portfolio of cases, from first advice through to settlement within their designated authority, in accordance with the claims handling manual. The cases are varied and may include both lead and follow claims to a high technical level.

Key accountabilities

• Evaluate cause of loss and determine coverage based on policy and documentation

• Handle claims from investigation to settlement within authority and guidelines

• Support accurate and timely reserve setting for effective exposure assessment

• Ensure precise entry of claims data and contribute to MI reporting

• Liaise with clients, brokers, TPAs, loss adjusters and internal stakeholders to ensure efficient claims handling

• Assist in managing international programmes and coordinating with global offices

• Maintain regulatory records and prepare reports for audit and compliance

• Participate in projects and initiatives aimed at improving efficiency and effectiveness

Skills & experience

• Lead liability claims handling experience, including complex cases

• Skilled in reviewing and managing MI to ensure data accuracy and insight

• Strong knowledge of the UK market in public, products, and employers liability

• Experience handling litigated and non-litigated claims

• Involved in inquests and regulatory investigations

• Solid understanding of insurance principles and how they apply in practice

• Awareness of current regulations and market issues

• Good working knowledge of liability policy coverage, including public, products, and employers

• Strong grasp of relevant legal frameworks and application in claims handling