Level II Field & Remote Customer Support Engineer

Sharp Business Systems France; Swanley; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Sharp Business Systems UK is seeking an experienced Customer Support Engineer – Level Two to join our Service Engineers team. You will install, maintain and repair MFDs and related software, both on-site and remotely, delivering high-quality customer experiences.

You will troubleshoot complex hardware and software issues, configure networks, and provide training to customers while supporting logistics and service operations. A varied role combining field and remote support.

Qualifications

• Strong IT skills with PCs, laptops and tablets.
• Good working knowledge of Microsoft products (e.g. Word, Excel).
• Ability to learn and work with bespoke software systems.
• Relevant technical qualifications and/or experience in print or visual solutions sector.

Responsibilities

• Installing, repairing, configuring and maintaining MFDs and related products.
• Preparing, setting up and refurbishing new and second-hand equipment.
• Connecting devices to customer PCs and networks, installing print drivers, and configuring scanning and network functionality.
• Diagnosing and resolving advanced MFD and network faults.
• Providing clear training and guidance to customers on hardware and software.
• Supporting colleagues and providing cover across the service function when required.
• Assisting with ad hoc tasks to support logistics and service operations.
• Managing stock held on vehicles or sites.

Skills

PCs

Laptops

Tablets

Networking basics

Tools

Microsoft Office

Job description

Sharp Business Systems UK is seeking an experienced Customer Support Engineer – Level Two to join our Service Engineers team. You will install, maintain and repair MFDs and related software, both on-site and remotely, delivering high-quality customer experiences.

You will troubleshoot complex hardware and software issues, configure networks, and provide training to customers while supporting logistics and service operations. A varied role combining field and remote support.