2nd Line IT Support Engineer | Hybrid Role

Sharp; West of England; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

26 days annual leave

Life insurance

Dental cover

O2 discounts

Training support for certs

Gym membership

Employee assistance programme

Hybrid working

Career progression

Collaborative team culture

Job summary

Sharp UK is seeking a 2nd Line Support Analyst to join our Service Desk. Based in Bristol or High Wycombe with hybrid work (3 days in office, 2 from home), you’ll escalate, diagnose, and resolve complex technical issues across infrastructure, cloud, and end-user environments.

You’ll contribute to knowledge sharing, support continuous improvements, and build strong relationships with customers while pursuing certifications and career growth.

Qualifications

• At least 2 years' experience in IT support, service desk, or managed services.
• Strong troubleshooting and problem-solving skills.
• Excellent communication to explain technical concepts clearly.
• Experience supporting Microsoft technologies in a business environment.

Responsibilities

• Act as escalation point for technical issues and deliver outstanding support.
• Diagnose and resolve issues across infrastructure, cloud, networking, and end-user environments.
• Own tickets from initial investigation to resolution.
• Communicate professionally with customers and meet SLAs.

Skills

Troubleshooting

Customer service

Communication

Technical support

Problem solving

Tools

Microsoft 365

Azure

Windows OS

Virtualisation

RMM tools

Job description

Sharp UK is seeking a 2nd Line Support Analyst to join our Service Desk. Based in Bristol or High Wycombe with hybrid work (3 days in office, 2 from home), you’ll escalate, diagnose, and resolve complex technical issues across infrastructure, cloud, and end-user environments.

You’ll contribute to knowledge sharing, support continuous improvements, and build strong relationships with customers while pursuing certifications and career growth.