Level 3 Business Administration Apprentice

Toolex; Wincanton; On-site; GBP 15,000 - 18,000; Full time

Job summary

Toolex is offering an Apprenticeship for a Business Administrator (Level 3) at Wincanton Business Park, starting December 2026. You will gain hands-on experience in customer service, business administration, and daily office tasks while completing the Level 3 apprenticeship.

Training is provided through Somerset Skills & Learning CIC. The role includes typical apprentice hours (39.5 hours per week) with a wage of £16,224 in the first year and potential progression to a higher level or permanent

Qualifications

• Experience in customer service or front-line roles is preferred.
• Strong communication and data entry skills are required.
• Ability to use information systems and manage records with accuracy.

Responsibilities

• Handle customer enquiries by phone and email with professional service.
• Assist with order processing, updates to records, and data entry.
• Support in daily administrative tasks and file management.
• Collaborate with colleagues to resolve customer issues and ensure timely responses.

Skills

Customer service

Communication

IT skills

Organisation

Education

GCSE English

GCSE Maths

Job description

The apprentice develops practical business administration skills and customer service experience while completing the relevant apprenticeship training. Working alongside experienced colleagues, the apprentice gains knowledge of business processes, communication, organisation, and the effective use of company systems.

Wage

£16,224 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Potential permanent job role, progression to a higher level apprenticeship or qualification.

Training course

Business administrator (level 3)

Hours

39.5 hours / week paid hours.

39 hours a week

Start date

Tuesday 1 December 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.

What you'll do at work

Key Duties and Responsibilities

Customer Service

• Responds to customer enquiries by telephone and email, providing accurate information and professional assistance.
• Supports customers with queries relating to orders, deliveries, product availability, and order status.
• Assists with processing customer orders and ensuring information is recorded accurately.
• Maintains positive relationships with customers by providing a helpful, polite, and professional service.
• Identifies customer issues and works with experienced colleagues to resolve queries and complaints appropriately.
• Liaises with internal departments, suppliers, and transport providers, where required, to help meet customer requirements.
• Follows up on outstanding enquiries and order-related issues to ensure timely responses.
• Escalates complex enquiries or complaints to the appropriate colleague or line manager.
• Picking & packing orders as required.

Business Administration

• Carries out general administrative duties, including data entry, filing, document preparation, and maintaining records.
• Updates and maintains customer information and business records accurately within company systems.
• Assists with preparing, processing, and organising relevant business documentation
• Supports the organisation of emails, correspondence, and other administrative communications.
• Uses company software and IT systems to support customer service and administrative activities.
• Follows established procedures to ensure information is accurate, organised, and handled confidentially.
• Supports colleagues with day‑to‑day administrative tasks to help maintain the efficient running of the business.
• Prioritises tasks effectively and meets agreed deadlines with appropriate guidance and support.

Apprenticeship Learning and Development

• Completes the required Business Administration apprenticeship training, coursework, and assessments.
• Develops knowledge and practical skills in customer service, business processes, communication, and administration.
• Attends training sessions and progress reviews with the training provider and workplace supervisor.
• Applies learning to everyday tasks and identifies opportunities to improve knowledge and performance.
• Works towards increasing independence and responsibility as skills and experience develop.
• Accepts feedback positively and demonstrates a willingness to learn and improve.
• Follows company policies and procedures, including those relating to data protection, confidentiality, and health and safety.

Where you'll work

WESSEX WAY
WINCANTON BUSINESS PARK
WINCANTON
BA9 9RP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOMERSET SKILLS & LEARNING CIC

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face‑to‑face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best‑practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem‑solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3.

SOMERSET SKILLS & LEARNING CIC.

More training information

An apprenticeship includes regular training with a college or other training organisation. Off‑job training will follow the time allocations outlined in the Occupational Standard.

Desirable qualifications

GCSE in:

• English (grade (Grade A-C/9-4))
• Maths (grade (Grade A-C/9-4))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Organisation skills
• Team working
• Initiative
• Customer focused
• Positive mind-set

Other requirements

• Successful applicants will be subject to a DBS check.
• Please consider how you will travel to the place of work, particularly if you rely on public transport.

About this employer

With almost 60 years’ experience supplying precision cutting tools to the engineering industry. Toolex are one of the biggest UK Reamer Specialists; proudly made in the UK, provide fast 48 hour delivery and can custom make virtually any diameter, geometry or specification.

https://www.toolex.co.uk/

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Potential permanent job role, progression to a higher-level apprenticeship or qualification.