Level 3 Admin Apprentice - Trainee Recruitment Consultant

Inside Talent; Oldham; On-site; GBP 12,000 - 18,000; Full time

Job summary

Hatch Training is recruiting for a Level 3 Business Administration apprentice based in Oldham. You will join the recruitment team as trainee Recruitment Consultant/Administrator, learning the enquiry-to-enrolment process with onboarding, live CRM access and daily coaching from a team leader.

This phone-based, target-driven role suits someone confident talking to new people and interested in a career in sales or recruitment, with clear progression opportunities within a growing group.

Qualifications

• Clear, confident telephone manner and good spoken English.
• Resilient and motivated, comfortable with rejection.
• Organised with attention to detail when handling applications and data.
• Reliable timekeeping and professional attitude.
• GCSE English and Maths at grade 4/C or above.
• Right to Work in the UK and must have been living in the UK for at least 3 years.
• Be able to commute to the OL8 postcode.
• Any previous customer service, retail, call centre or sales experience.
• Interest in education, higher education pathways or careers advice.
• Additional languages welcome.

Responsibilities

• Make outbound calls to prospective students.
• Handle inbound enquiries by phone, email, WhatsApp and social media.
• Qualify candidates against course entry requirements and advise on suitable programmes.
• Booking and confirming interviews with university and college partners.
• Guiding applicants through the application process, including document collection and Student Finance England prompts.
• Following up applications and interview outcomes to convert offers into enrolments.
• Recording all activity on our CRM and call trackers.
• Working to weekly and monthly KPIs for calls, applications, interviews and enrolments.
• Supporting the wider team with campaign follow-ups and aftercare calls.
• Completing apprenticeship coursework and off-the-job training hours alongside the role.

Skills

Telephone manner

Spoken English

Resilient

Organised

IT skills

Timekeeping

Apprenticeship eligibility

Customer service

Education interest

Additional languages

Education

GCSE English and Maths

Tools

CRM

Microsoft Office

Job description

Hatch Training is recruiting for a Level 3 Business Administration apprentice based in Oldham. You will join the recruitment team as trainee Recruitment Consultant/Administrator, learning the enquiry-to-enrolment process with onboarding, live CRM access and daily coaching from a team leader.

This phone-based, target-driven role suits someone confident talking to new people and interested in a career in sales or recruitment, with clear progression opportunities within a growing group.