Business Administration Apprentice (Oldham)

Hatch Training; Oldham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Performance-based bonus

28 days holiday including bank holiday

Structured training and coaching

Progression opportunities

Modern office environment

Job summary

Hatch Training in Oldham is recruiting a Level 3 Business Administration apprentice for a Student Recruitment Business. The role is phone-based, with structured onboarding, CRM access and daily coaching from a team leader.

You will make outbound calls, handle enquiries, qualify candidates, book interviews and guide applicants through the process, with daily support and KPI targets. There is uncapped bonus potential and progression on completion.

Qualifications

• GCSE English and Maths at grade 4/C or above.
• Right to Work in the UK and at least 3 years residency.
• Ability to commute to the OL8 postcode.

Responsibilities

• Making outbound calls to prospective students from campaign leads and warm enquiry lists
• Handling inbound enquiries by phone, email, WhatsApp and social media
• Qualifying candidates against course entry requirements and advising on suitable programmes
• Booking and confirming interviews with our university and college partners
• Guiding applicants through the application process, including document collection and Student Finance England registration prompts
• Following up applications and interview outcomes to convert offers into enrolments
• Recording all activity accurately on our CRM and daily call trackers
• Working to weekly and monthly KPIs for calls, applications, interviews and enrolments
• Supporting the wider team with campaign follow-ups and aftercare calls
• Completing apprenticeship coursework and off-the-job training hours alongside the role

Skills

Telephone etiquette

Communication skills

Time management

Organisation

CRM familiarity

Microsoft Office

English proficiency

Education

GCSE English

GCSE Maths

Tools

CRM

Microsoft Office

Job description

Hatch Training are recruiting for a Level 3 Business Administration apprentice on behalf of a Student Recruitment Business based in Oldham!
The successful candidate will join the recruitment team as trainee Recruitment Consultant / Administrator, learning the full enquiry-to-enrolment process. They will be given a structured onboarding programme, scripts, live CRM access and daily coaching from an experienced team leader.
This is a phone-based, people-facing role. It suits someone confident talking to new people, comfortable with targets, and genuinely interested in a career in sales or recruitment.

Key Responsibilities

• Making outbound calls to prospective students from campaign leads and warm enquiry lists
• Handling inbound enquiries by phone, email, WhatsApp and social media
• Qualifying candidates against course entry requirements and advising on suitable programmes
• Booking and confirming interviews with our university and college partners
• Guiding applicants through the application process, including document collection and Student Finance England registration prompts
• Following up applications and interview outcomes to convert offers into enrolments
• Recording all activity accurately on our CRM and daily call trackers
• Working to weekly and monthly KPIs for calls, applications, interviews and enrolments
• Supporting the wider team with campaign follow-ups and aftercare calls
• Completing apprenticeship coursework and off-the-job training hours alongside the role

What We're Looking For

• Clear, confident telephone manner and good spoken English
• Resilient and motivated, comfortable with rejection and able to bounce back
• Organised, with attention to detail when handling applications and data
• Basic IT skills (email, Microsoft Office, ability to learn a CRM)
• Reliable timekeeping and a professional attitude
• Meets the eligibility criteria for the apprenticeship standard

Desirable

• Any previous customer service, retail, call centre or sales experience
• Interest in education, higher education pathways or careers advice
• Additional languages

Entry Requirements

• GCSE English and Maths at grade 4/C or above.
• A Right to Work in the UK and must have been living in the UK for at least 3 years
• Be able to commute to the OL8 postcode

What The Apprentice Will Gain

• A recognised Level 3 Business Administration Qualification with a pathway into recruitment
• Full sales and recruitment training, including call handling, objection handling and consultative selling
• Working knowledge of the UK higher education admissions process
• Experience using a live CRM and reporting tools
• Uncapped performance bonus on top of the apprenticeship wage
• A permanent Course Advisor role on successful completion, with a clear progression route to Senior Advisor and Team Leader

Benefits

• Performance-based bonus scheme
• Structured training and one-to-one coaching
• 28 days holiday including bank holidays
• Modern office environment with a supportive team culture
• Genuine progression opportunities within a growing group of companies