Level 2 Support Engineer Practitioner | Bristol NHS Foundation Trust

University Hospitals Bristol and Weston NHS Foundation Trust; West of England; On-site; GBP 32,000 - 42,000; Full time

Job summary

University Hospitals Bristol and Weston NHS Foundation Trust is seeking a capable 2nd line IT support engineer to bolster our Digital Services team. You will troubleshoot and resolve issues across desktops, laptops, tablets, and mobile devices within a large NHS environment, including Microsoft 365, Azure and identity services.

You will work across Bristol, Weston and North Bristol sites, participate in on-call rotations, and contribute to cyber security and infrastructure modernisation

Qualifications

• Strong desktop support experience in complex NHS/enterprise environments.
• Excellent troubleshooting skills and a customer-focused approach.
• Experience with Windows, macOS/iOS/Android platforms and Microsoft 365.
• Familiarity with Active Directory, Azure AD, MECM and mobile device management.
• Experience operating within ITIL Incident, Problem and Change processes.

Responsibilities

• Provide 2nd line technical support for desktops, laptops, tablets, and mobile devices.
• Diagnose and resolve hardware, software, network and cyber security issues; escalate when required.
• Install, configure and support Windows, iOS, Android and Microsoft 365 platforms.
• Administer Active Directory, Azure, MECM and MDM solutions.
• Support LAN/WAN networks, wireless, video conferencing and clinical technologies.

Skills

Desktop support

Windows OS

Microsoft 365

Active Directory

Azure

MDM

ITIL

On-call

Tools

MECM

Azure AD

Intune

Job description

Company:

Company: University Hospitals Bristol and Weston NHS Foundation Trust

Digital Services | City, Weston & Southmead

Join our Digital Services team and help support the technology that enables excellent patient care across our Trust. You'll provide 2nd line technical support for desktops, laptops, mobile devices, Microsoft 365 and clinical-facing technologies, while helping deliver key digital projects and cyber security initiatives.

This is an exciting opportunity to work with a wide range of technologies including Microsoft 365, Azure, Active Directory and mobile device management platforms. You'll troubleshoot complex issues, support users across multiple sites and take part in an on-call rota.

• Be part of a large and ambitious NHS Digital Services team.
• Work with modern technologies and enterprise-scale systems.
• Support major transformation programmes across Bristol, Weston and North Bristol.
• Exciting projects underway, including:
• Migration to a single shared domain across our organisations.
• Expansion of Digital Services to provide GP IT support across Bristol.
• Ongoing cyber security and infrastructure modernisation programmes.

We're looking for someone with strong desktop support experience, excellent troubleshooting skills, a customer-focused approach and a full UK driving licence.

If you're passionate about technology and want to make a real difference to healthcare, we'd love to hear from you.

Provide 2nd line technical support across desktops, laptops, tablets, smartphones, telephony and peripheral devices within a complex NHS environment. Diagnose and resolve hardware, software, network and cyber security issues, escalating where required. Install, configure and support Windows, iOS, Android and Microsoft 365 platforms, while administering systems including Active Directory, Azure, MECM and mobile device management solutions. Support LAN/WAN networks, wireless connectivity, audiovisual and video conferencing systems, and specialist clinical technologies. Contribute to projects involving device deployments, moves, upgrades and system changes. Maintain asset registers, licensing compliance, technical documentation, knowledge bases and standard operating procedures. Promote cyber security best practice through secure configurations, patch management, threat response and compliance with NHS and organisational standards. Operate within ITIL processes for incident, problem, change and configuration management, meeting agreed service levels and quality standards. Provide excellent customer service, communicate effectively with technical and non-technical users, mentor colleagues and collaborate with internal teams, suppliers and stakeholders to deliver reliable digital services and continuous service improvement.

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

This advert closes on Friday 30 Oct 2026

University Hospitals Bristol and Weston NHS Foundation Trust