IT Support Technician (Higher Level)

Somerset NHS Foundation Trust; Yeovil; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexible working

NHS pension scheme

Generous annual leave

Career development opportunities

Blue Light Card

Job summary

Somerset NHS Foundation Trust is seeking a technically capable IT professional to support, maintain and develop the Trust's IT infrastructure across multiple sites in Somerset. The role emphasizes delivering a high-quality, customer-focused IT service, ensuring adherence to IT Security, Data Protection and Information Governance standards.

The post involves occasional out-of-hours work and participation in the IT On-Call rota to maintain system availability and service continuity.

Qualifications

• Provide specialist technical expertise in support, maintenance, and development of IT infrastructure.
• Deliver a high-quality, customer-focused IT support service across multiple sites and locations.
• Diagnose and resolve incidents and service requests within agreed service levels.
• Participate in IT On-Call rota and out-of-hours work.
• Ensure compliance with Information Governance, Data Protection and Cyber Security requirements.
• Support Digital and IT projects, system upgrades and deployments.

Responsibilities

• Provide specialist technical expertise in the support, maintenance, and development of the Trust's IT infrastructure.
• Deliver a high-quality, customer-focused IT support service across multiple sites and locations.
• Diagnose and resolve incidents and service requests within agreed service levels.
• Participate in the IT On-Call rota and out-of-hours work as required.
• Ensure compliance with Information Governance, Data Protection and Cyber Security requirements.
• Support IT projects, system upgrades and deployments.

Job description

Provide specialist technical expertise in the support, maintenance, and development of the Trust's IT infrastructure, including systems, networks, operating systems, and business applications. The post holder will deliver support to colleagues across the organisation, including users based at multiple sites and locations throughout Somerset. The role is responsible for ensuring a high-quality, customer-focused IT support service is delivered to all users of Trust systems, in line with established policies, procedures, and service level agreements. This includes compliance with IT Security, Data Protection, and Information Governance standards and requirements. The post holder will be expected to assess customer needs and provide professional advice and guidance on system requirements, technical solutions, and best practices. The role may require occasional work outside normal working hours to support system upgrades, maintenance activities, service improvements, and the completion of business-critical tasks. The post holder will also be required to participate in the IT On-Call rota, providing out-of-hours support to ensure the continuity and availability of key Trust systems and services., Provide specialist technical support for the Trust's Digital and IT services, including hardware, software, network infrastructure and business applications. Deliver a high-quality, customer-focused service, resolving incidents and service requests within agreed service levels and taking ownership of issues through to resolution. Diagnose and resolve technical faults, escalating complex issues where appropriate and working with internal teams and third-party suppliers to maintain service continuity. Support the implementation of Digital and IT projects, system upgrades, equipment deployments and service improvement initiatives, including testing, deployment and post-implementation support. Provide technical advice and guidance to users and stakeholders, communicating complex information clearly to both technical and non-technical audiences. Ensure compliance with Trust policies, Information Governance, Data Protection and Cyber Security requirements, maintaining accurate records and technical documentation. Develop effective working relationships with clinical and non-clinical staff, suppliers and external partners. Participate in the on-call rota and out-of-hours working as required to maintain the availability, resilience and security of critical Trust systems and services.

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer, Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London. The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future. Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential
• Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.