Level 2 Networking & Infrastructure Support Engineer

Digital Waffle; Birmingham; On-site; GBP 35,000 - 50,000; Full time

Job summary

Digital Waffle is looking for a Level 2 Support Engineer in Birmingham to join their technical support team. The ideal candidate will possess strong networking and infrastructure skills and be proactive in troubleshooting complex issues. Responsibilities include providing technical support for network and cloud services, configuring VLANs and firewalls, managing virtual environments, and supporting Microsoft 365. Ideal experience includes familiarity with Check Point, Juniper, and HPE networks.

Qualifications

• Strong troubleshooting and analytical problem-solving skills.
• Experience in VLAN configuration and management.
• Static routing on switches and firewalls.

Responsibilities

• Provide Level 2 technical support across networking and infrastructure.
• Troubleshoot complex networking issues including VLANs and routing.
• Configure and maintain VLANs and firewall policies.

Skills

Troubleshooting

Analytical problem-solving

VLAN configuration and management

Static routing

ACL creation and modification

Firewall policies

Spanning Tree troubleshooting

Tools

Check Point

Juniper

HPE / Aruba

Cisco

Hyper-V

Job description

Digital Waffle is looking for a Level 2 Support Engineer in Birmingham to join their technical support team. The ideal candidate will possess strong networking and infrastructure skills and be proactive in troubleshooting complex issues. Responsibilities include providing technical support for network and cloud services, configuring VLANs and firewalls, managing virtual environments, and supporting Microsoft 365. Ideal experience includes familiarity with Check Point, Juniper, and HPE networks.