2nd Line Network & Cloud Infrastructure Engineer

Digital Waffle; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

Digital Waffle is seeking a 2nd Line Support Engineer in Birmingham to handle networking and infrastructure support. The ideal candidate will have expertise in troubleshooting complex issues across virtualisation and cloud environments.

The role includes providing technical support across various services and managing incidents in an ITSM system. Strong networking skills and experience with VLANs, firewalls, and cloud services are required.

Qualifications

• Strong troubleshooting and analytical problem-solving skills.
• Experience in managing VLANs, routing, and switching.
• Knowledge of firewall policies and wireless networking.

Responsibilities

• Provide Level 2 technical support across networking, infrastructure, and cloud services.
• Diagnose and resolve complex networking issues.
• Manage incidents within an ITSM ticketing system.

Skills

Troubleshooting

Networking Experience

VLAN configuration and management

Firewall Experience

Static routing on switches and firewalls

ACLS (Access Control List)

Switching Experience

Job description

Digital Waffle is seeking a 2nd Line Support Engineer in Birmingham to handle networking and infrastructure support. The ideal candidate will have expertise in troubleshooting complex issues across virtualisation and cloud environments.

The role includes providing technical support across various services and managing incidents in an ITSM system. Strong networking skills and experience with VLANs, firewalls, and cloud services are required.