Level 2 Administration Assistant Apprentice

RESOLVE ASB; Manchester; On-site; GBP 9,000 - 15,000; Full time

Job summary

RESOLVE ASB in Manchester is seeking an enthusiastic apprentice administrator to support training courses, events and apprenticeship programmes, handling bookings, joining instructions, registers and learner records. You will monitor email inboxes, respond to routine enquiries, and escalate more complex queries, while gaining experience in data analysis and reporting on attendance and feedback.

This early-career role offers progression opportunities into permanent administrative areas depending

Qualifications

• GCSEs including English and Maths at grade 4/C or above.
• Applicants without these grades should demonstrate sufficient English, Maths and digital skills to undertake the apprenticeship and perform the role effectively.
• Apprenticeship with potential for permanent administrative progression.

Responsibilities

• Support the administration of training courses, events and apprenticeship programmes, including bookings, joining instructions, registers and learner records
• Assist with monitoring email inboxes, responding to routine enquiries and escalating complex queries to colleagues or supervisors
• Assist with basic analysis and reporting, including member engagement, course attendance and feedback summaries

Skills

Clear written work

Organise tasks

Communicate effectively

Microsoft Office

Education

GCSEs incl English & Maths (4/C or above)

Tools

Microsoft Office

Job description

• Support the administration of training courses, events and apprenticeship programmes, including bookings, joining instructions, registers and learner records
• Assist with monitoring email inboxes, responding to routine enquiries and escalating complex queries to colleagues or supervisors
• Assist with basic analysis and reporting, including member engagement, course attendance and feedback summaries

Skills required

• Produce clear written work with good accuracy
• Organise and prioritise tasks
• Communicate effectively with colleagues and customers
• Comfortable using Microsoft Office and other workplace technology

Qualifications required

• a minimum of 5 x GCSEs which must include both English and Maths at a grade 4/C or above
• Applicants without these grades should be able to demonstrate sufficient English, Maths and digital skills to undertake the apprenticeship and perform the role effectively

Resolve is a small organisation experiencing growth. Subject to business needs and successful completion of the apprenticeship, there may be opportunities to progress into a permanent administrative role in a specific area of responsibility.