Level 1 Customer Care Agent – Multi-Channel Support

Leasys; Coventry; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Leasys in Coventry is seeking a customer service advisor to manage first-line contact across phone, email, and digital channels. You will resolve standard and low-complexity cases, using scripts, and triage when needed to Level 2 or specialists. Hybrid role: 3 days in the Coventry office, 2 days from home after training.

The role focuses on accurate data capture, timely resolutions, and adherence to SLAs. Experience in leasing products is advantageous; strong communication and numerical skills

Qualifications

• 1-2 years experience in Customer Services in a call centre
• Excellent written and verbal communication
• Strong numeric and analytical skills
• Basic Excel skills
• Knowledge of leasing products (preferred)

Responsibilities

• Handle inbound calls, emails and digital messages and record contract details
• Use approved scripts and templates while maintaining accuracy
• Resolve Level 1 cases end-to-end or provide strong summaries when transferring
• Perform timely follow-ups and clear customer updates
• Maintain service levels and document case notes

Skills

Communication skills

Numerical/analytical skills

Excel (basic)

Multitasking

Teamwork

Education

GCSE/AS/A level in Maths and English

Tools

CRM software

Job description

Leasys in Coventry is seeking a customer service advisor to manage first-line contact across phone, email, and digital channels. You will resolve standard and low-complexity cases, using scripts, and triage when needed to Level 2 or specialists. Hybrid role: 3 days in the Coventry office, 2 days from home after training.

The role focuses on accurate data capture, timely resolutions, and adherence to SLAs. Experience in leasing products is advantageous; strong communication and numerical skills