Lettings & Void Properties Specialist

5 Star Recruitment; Nottingham; Presencial; GBP 28.000 - 34.000; Jornada completa

Descripción de la vacante

Nottingham City Homes Association (NCHA) is recruiting to manage void properties and lettings in Nottingham, to support fast re-letting and customer satisfaction.

The role involves preparing advertisements, handling customer enquiries, processing sign-ups and maintaining accurate records to meet annual targets with Your Home colleagues, while upholding CLEAR values in every interaction.

Formación

• Experience in social housing or lettings environment.
• Delivering successful customer-focused services.
• Ability to communicate effectively with internal and external customers with tact and diplomacy.
• Ability to solve problems fairly and logically.
• Demonstrable high level of numeracy, IT and literacy skills.

Responsabilidades

• Prepare advertisements for void properties and advertise to facilitate lettings.
• Support Your Home colleagues to manage void times to meet targets.
• Respond to customer enquiries, prepare sign up packs and agree incentives.
• Process termination of tenancies and return of keys.
• Update systems and maintain records; produce reports on allocations and void service.
• Develop information required on new housing schemes for customers.
• Administer HOMESWAPPER and downsizing schemes including budget payments.
• Deliver duties in line with corporate aims, policies and KPIs while ensuring excellent customer experiences.

Conocimientos

Experience in social housing or lett

Customer-focused service delivery

Communication skills

Problem solving

Numeracy IT literacy

Educación

Chartered Institute of Housing Level 2 or equivalent

Commitment to ongoing professional development

Descripción del empleo

Nottingham City Homes Association (NCHA) is recruiting to manage void properties and lettings in Nottingham, to support fast re-letting and customer satisfaction.

The role involves preparing advertisements, handling customer enquiries, processing sign-ups and maintaining accurate records to meet annual targets with Your Home colleagues, while upholding CLEAR values in every interaction.