Empty Homes & Lettings Officer: Fast, Seamless Lettings

The Hyde Group; Peterborough; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Volunteering days off

Generous annual leave

A fantastic pension

Life insurance

Cashback on healthcare

Shopping discounts

Job summary

The Hyde Group in Peterborough is seeking an Empty Homes & Lettings Officer to oversee notices of voids and project manage the end-to-end empty homes process, ensuring systems are up to date and properties are advertised accurately.

You will work closely with the Property Maintenance team and other stakeholders to prepare homes for lettings, coordinate viewings and signups, and ensure lettings happen efficiently within agreed timescales.

Qualifications

• Excellent communication both verbal and written.
• Excellent customer service skills, with the ability to communicate professionally and support customers in a helpful and responsive way.
• Proficient in using IT systems and software to support effective service delivery
• Excellent organisational skills, with the ability to prioritise tasks effectively

Responsibilities

• Maintain accurate customer records and property information on Northgate.
• Carry out application interviews, affordability checks, sending offer letters, viewings and signups.
• Coordinate letting processes with the Lettings team to move customers in and out smoothly.
• Review and coordinate repair recharges with Income Services where needed.
• Prepare and organise empty homes for lettings, including placing adverts with high quality standards.

Skills

Excellent communication

Excellent customer service

IT systems proficiency

Excellent organisation

Job description

The Hyde Group in Peterborough is seeking an Empty Homes & Lettings Officer to oversee notices of voids and project manage the end-to-end empty homes process, ensuring systems are up to date and properties are advertised accurately.

You will work closely with the Property Maintenance team and other stakeholders to prepare homes for lettings, coordinate viewings and signups, and ensure lettings happen efficiently within agreed timescales.