Lettings Support Officer

Newham Council; Stratford-upon-Avon; On-site; GBP 34,000 - 35,000; Full time

Job summary

Newham Council is seeking a Lettings Support Officer to provide administrative support to the Housing Register and Allocations Teams, ensuring services to housing applicants and tenants run smoothly. You will handle data input, document management, email correspondence, and support with advertising, viewings, decants and mutual exchanges, while maintaining compliance with policies and legislation.

Excellent communication, attention to detail and the ability to work collaboratively in a

Qualifications

• A good working understanding and awareness of local housing demand and the needs of residents.
• Knowledge of Housing Acts in relation to Letting of Social Housing.
• A good understanding of Immigration guidelines in respect of eligibility for social housing.
• Awareness of welfare benefits and eligibility
• Ability to communicate clearly, courteously and patiently with members of the public and with colleague
• Able to use a range of IT systems.
• Able to make a positive contribution to deliver value for money.

Responsibilities

• Provide administrative support to the Housing Register and Allocations Teams to fulfil services to housing applicants and tenants.
• Carry out administrative functions in full compliance with Council policies, procedures and the appropriate legislation.
• Be placed in a team responsible for designated duties within the Lettings Support Team Leader's scope.
• Assist with advertising, viewings, property refusals, decants, mutual exchanges, and updating housing application records.
• Maintain excellent communication, attention to detail and collaborative work in a fast-paced environment.

Job description

Lettings Support Officer

£33,609-£35,109 per annum

About Us

Newham is a vibrant inner-city borough with excellent transport. We are proud to be home to one of the youngest and most diverse cultures across the country, Newham is an exciting and challenging borough that is committed to putting people at the heart of everything we do.

The Borough boasts iconic landmarks such as, Green Street, the Olympic Park, Excel centre, Westfield Shopping Centre and the University of East London. Newham is changing rapidly, benefiting from significant investment, creating new jobs, homes and opportunities for all. The Mayor of London has provided the Borough with £107 million funding through the 'Building Council Homes for Londoners' programme, supporting the construction of 1,100 new homes by 2022. From this we expect to see an additional 2,500 jobs created over the next decade, injecting £1.5 billion to the local economy.

About the Role

The purpose of this role is to provide administrative support to the Housing Register and Allocations Teams to fulfil their services to housing applicants and tenants. The administrative functions should be carried out in full compliance with Council policies, procedures, and the appropriate legislation. Post holders will be placed in a team responsible for designated duties within the range covered by this post as determined by the Lettings Support Team Leader in line with fluctuating work demands and priorities that may change from time to time.

The range of duties could include promotion of alternative housing options; support for vulnerable people; mobility schemes; data input and indexing, document management, composing email correspondence, assisting with the preparation of standard documents, dealing with telephone enquiries, liaising with colleagues and external partners, and supporting service improvement initiatives. Additionally, the Lettings Support Officer will help with advertising, viewings, property refusals, decants, mutual exchanges, and updating housing application records. This position requires excellent communication skills, attention to detail, and the ability to work collaboratively in a fast-paced environment

To be successful in this role you must have:

• A good working understanding and awareness of local housing demand and the needs of residents.
• Knowledge of Housing Acts in relation to Letting of Social Housing.
• A good understanding of Immigration guidelines in respect of eligibility for social housing.
• Awareness of welfare benefits and eligibility
• Ability to communicate clearly, courteously and patiently with members of the public and with colleague
• Able to use a range of IT systems.
• Able to make a positive contribution to deliver value for money.

Closing date 01/11/2026

Additional Information

We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.

The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn.