Lettings & Housing Support Specialist

Newham Council; Stratford-upon-Avon; On-site; GBP 34,000 - 35,000; Full time

Job summary

Newham Council is seeking a Lettings Support Officer to provide administrative support to the Housing Register and Allocations Teams, ensuring services to housing applicants and tenants run smoothly. You will handle data input, document management, email correspondence, and support with advertising, viewings, decants and mutual exchanges, while maintaining compliance with policies and legislation.

Excellent communication, attention to detail and the ability to work collaboratively in a

Qualifications

• A good working understanding and awareness of local housing demand and the needs of residents.
• Knowledge of Housing Acts in relation to Letting of Social Housing.
• A good understanding of Immigration guidelines in respect of eligibility for social housing.
• Awareness of welfare benefits and eligibility
• Ability to communicate clearly, courteously and patiently with members of the public and with colleague
• Able to use a range of IT systems.
• Able to make a positive contribution to deliver value for money.

Responsibilities

• Provide administrative support to the Housing Register and Allocations Teams to fulfil services to housing applicants and tenants.
• Carry out administrative functions in full compliance with Council policies, procedures and the appropriate legislation.
• Be placed in a team responsible for designated duties within the Lettings Support Team Leader's scope.
• Assist with advertising, viewings, property refusals, decants, mutual exchanges, and updating housing application records.
• Maintain excellent communication, attention to detail and collaborative work in a fast-paced environment.

Job description

Newham Council is seeking a Lettings Support Officer to provide administrative support to the Housing Register and Allocations Teams, ensuring services to housing applicants and tenants run smoothly. You will handle data input, document management, email correspondence, and support with advertising, viewings, decants and mutual exchanges, while maintaining compliance with policies and legislation.

Excellent communication, attention to detail and the ability to work collaboratively in a