Lettings Officer

Kirklees Metropolitan Council; Greater Manchester, Greater London; Vor Ort; GBP 36.000 - 37.000; Vollzeit

Zusammenfassung

Royal Borough of Greenwich is seeking a Lettings Officer on an 11-month secondment to join the Access and Allocations Team. You will allocate council and housing association homes, process offers, and maintain records while ensuring compliance with housing legislation and council policy.

The role requires strong customer service and communication skills, the ability to work under pressure, and a collaborative approach with residents, housing providers, and colleagues.

Qualifikationen

• Experience in housing, lettings, allocations, or homelessness services.
• Understanding allocations and homelessness legislation.
• Be well organised and able to manage competing priorities.
• Strong written and verbal communication skills.
• Committed to delivering excellent customer service.
• Work well under pressure and as part of a team.

Aufgaben

• Allocate council and housing association properties.
• Process offers and maintain accurate records.
• Respond to enquiries and written correspondence.
• Provide clear advice to customers and stakeholders.
• Ensure all work complies with legislation, policy, and procedures.
• Work as part of a busy and supportive team.

Kenntnisse

Lettings experience

Housing allocations

Customer service

Communication skills

Organised

Teamwork

Jobbeschreibung

Lettings Officer

11-Month Secondment Opportunity – Access and Allocations Team

We are looking for a Lettings Officer to join our Access and Allocations Team on an 11-month secondment. This opportunity has arisen following the secondment of the current post holder.

In this role, you will help allocate council and housing association homes across the borough. You will make sure properties are let fairly and in line with housing legislation, council policy, and best practice.

You will manage a busy workload and work closely with colleagues, housing providers, and applicants. You will also deal with enquiries from residents, Members, MPs, and senior managers. This requires good communication skills and a strong focus on customer service.

What you’ll do

• Allocate council and housing association properties.
• Process offers and maintain accurate records.
• Respond to enquiries and written correspondence.
• Provide clear advice to customers and stakeholders.
• Ensure all work complies with legislation, policy, and procedures.
• Work as part of a busy and supportive team.

What we’re looking for

You will:

• Have experience in housing, lettings, allocations, or homelessness services.
• Understand allocations and homelessness legislation.
• Be well organised and able to manage competing priorities.
• Have strong written and verbal communication skills.
• Be committed to delivering excellent customer service.
• Work well under pressure and as part of a team.

This is an excellent opportunity to develop your skills, broaden your experience, and contribute to a service that helps residents access suitable housing.

Closing Date: 28 October 2026

Company: Royal Borough of Greenwich

Salary: Scale 6 – £35,520 to £36,585

Location: London (Greater), London (Greater)

Sector: Housing

Sector: Community Services

Job Role: Officer