Assistant Case Officer

London Borough of Newham; Greater London; Hybrid; GBP 40,000 - 41,000; Full time

Job summary

London Borough of Newham is recruiting a SEND Assistant Case Officer to support the administration of statutory assessments for children with special educational needs. The role is hybrid and involves being the first point of contact for families, schools and settings, coordinating caseloads and working with multidisciplinary teams to improve outcomes.

Candidates should have a degree or equivalent SEND experience, strong knowledge of relevant legislation, excellent communication skills and a

Qualifications

• Educated to degree level or equivalent work experience in SEND or related field.
• Strong knowledge of SEND Code of Practice, Disability Act 2001, Disability Discrimination Act 2005, SEN Regulations 2001 and 2002.
• Experience working in SEND or with services for children, young people and families.
• Ability to listen to service users and shape service delivery.
• Experience working with multidisciplinary teams and stakeholders.
• Experience in producing high-quality performance reports for senior managers.
• Commitment to diversity in service provision and employment practices.

Responsibilities

• Assist with administration of statutory assessments and monitoring provision suitability.
• Be the first point of contact with families, settings and schools.
• Manage caseloads for children with EHC Plans or under assessment.
• Collaborate with multidisciplinary teams to improve service delivery.
• Produce high-quality reports and governance materials.

Skills

SEND knowledge

Multidisciplinary teamwork

Stakeholder coordination

Report writing

Communication skills

Time management

Client facing

ICT and Excel

Education

Degree-level education

Job description

Hybrid – Newham Dockside E16 2QU

SEND Assistant Case Officer

£39, 519 to £40, 575 per annum

WE ARE NEWHAM

At Newham we are ambitious for our children and young people with additional needs. Our aim is to make Newham the best place for all to live, learn and thrive; building on our historic ethos of inclusion and putting children and families at the heart of everything we do. We’re determined and driven towards creating a centre of practice excellence supporting children and young people with SEND, where no child is left behind.

Newham’s SEND service is undergoing positive change, and significant new investment is enabling us to expand and improve our support for young people and their families. To this aim, we are looking for talented, dedicated staff who share our values to be part of our journey.

Newham Children Need Support From Colleagues Who:

• Are child centred and knowledgeable about issues affecting children with additional needs.
• Empathetic in their thinking, and towards our families.
• Driven and determined to improve quality of life for children and families.
• Focused on inclusivity and providing opportunities for children and young people with SEND.
• Value diversity and the future; we are one of London’s youngest, most diverse Boroughs – and proud!

ABOUT THE JOB

SEND Assistant Case Officers are responsible for supporting with the effective administration of the statutory assessment of children and young people with special education needs, and monitoring the suitability of provision put in place.

This role is client facing and successful candidates will be a first point of communication with families, settings and schools.

SEND Assistant Case Officers work as part of a team to manage the administration of caseloads for children with Education, Health and Care (EHC) Plans or who are being assessed for an EHC Plan.

ABOUT YOU

Candidates Must Meet The Following Criteria To Be Shortlisted:

• Educated to degree level, or equivalent level of work experience relevant or similar to the field
• Good knowledge of the SEND Code of Practice SEND, the Disability Act 2001, the Disability Discrimination Act 2005, SEN (Provision of Information by LEAs) Regulations 2001 and the Education (School Information) Regulations 2002
• Experience of working in SEND or with services linked to children, young people and families.
• Practical examples of experience in being courteous and responsive in listening to and engaging with service users, i.e. children, young people and parents, and using this to shape the delivery of new solutions.
• Experience of working with multidisciplinary teams and specialists to improve and enhance service delivery.
• Experience of successfully building relationships and working collaboratively with stakeholders to achieve service priorities.
• Proven ability to work in a solution focused way and find resolutions to difficulties with members of the public and or colleagues.
• Experience in producing high quality performance reports and progress briefings for senior managers.
• Experience in setting up and managing service governance mechanisms, including team meetings.
• Demonstrable commitment to diversity issues in both service provision and employment practices and evidenced achievement of positive outcomes.
• Ability to prioritise workload and follow complex administrative procedures
• Ability to produce and amend high quality reports, legal documents and letters
• Good written skills and oral communication skills.
• Good knowledge of ICT and their use including work and excel.
• Time management and process management skills. Ability to work with officers to ensure work schedules are followed and achieved.
• Able to work as a team player.
• Ability to prioritise workload and manage conflicting tasks and deadlines.

Closing date: 8/11/2026 at 23:59

Interviews: Week commencing 16/11/2 6

Additional Information

We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.

The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn .

ABOUT US

The London Borough of Newham is located only 5 miles east of London. It is well positioned with access to all major networks in London and the south east. It is well connected by public transport with, bus, tube and DLR. When the Crossrail service opens it will call at Custom House close to our council offices and also Stratford station and from there to central London. The London City Airport which serves major European cities is located at Royal Albert Dock. Newham has the youngest overall population in the country. It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium. It has a thriving arts quarter with the Theatre Royal Stratford East offering excellent entertainment for all the family. There is the University of East London which has two campuses in Newham, one in Stratford and another next to the regenerated Royal Albert Dock. It also has a large Westfield shopping Centre in Stratford which has all the major retailers there.